COMPLAINT SUMMARY AND WARNING: While performing a termite treatment at our home, an employee of MightyMite Termite Services apparently stole my wife’s platinum wedding ring and a pair of Mikimoto pearl ear studs from our bathroom while he was using the facility. These valuables were in a small, foldable basket in the top drawer of the bathroom cabinet before he used the toilet, but my wife discovered that the basket and the valuables were missing when she checked about thirty minutes after he used the toilet. We can only conclude that the employee stole them. The owner of MightyMite Termite Services has refused to admit that his employee stole these valuables and has refused to compensate us for the loss. WARNING: Do not engage this firm! Their employees may steal from you, and the owner will not take responsibility. See details below. DETAILS: Two employees of MightyMite Termite Services arrived at our home around 12:15 p.m. on Tuesday, May 1, 2018, for a scheduled termite treatment. Some time after arrival, one of the employees asked to use the toilet. My wife showed him the way to the toilet, entering ahead of him to tidy up the room and to retrieve some valuables from a small, foldable basket in the top drawer of the bathroom cabinet. The valuables in the top drawer were a costly wrist watch, a pair of Mikimoto pearl ear studs, and my wife’s wedding ring. My wife retrieved the watch but left the pearl ear studs and her wedding ring in the basket in the top drawer of the bathroom cabinet. The worker was behind my wife and saw her remove her watch and saw that the ear studs and the wedding ring remained in the drawer. The worker took a lot of time to use the toilet. While he was using it, we could hear the fan operating in the toilet. He may have turned on the fan by mistake, but in any event the sound of the fan could have masked his opening drawers in the cabinet in search of valuables. The toilet is located above the level of the kitchen in our split-level house, and my wife, who was in the kitchen, could hear the worker walking around in the area of the drawers in the toilet. About thirty minutes after the worker had finished using the toilet, my wife checked the top drawer in the toilet. She found the ear studs and her wedding ring missing, as well as the basket that contained them. We asked the worker about the valuables. He denied taking them and offered to be searched by us. We declined to search him. Our next step was to contact the San Mateo County Sheriff’s office. That office dispatched a deputy, who searched the employee but found nothing. The fact that the search of the employee found nothing does not exculpate the employee. Part of the termite treatment involved trenching around the foundation of our house to apply chemicals and then closing the trench. The employee could have buried the valuables in the trench. Or he could have thrown them into the high grass in our yard. After the deputy left, the workers from MightyMite Termite Services departed, without finishing the termite treatment. We also called the office of MightyMite Termite Services, asking to talk with the owner. We could only talk with two of his subordinates. We could hear a man’s voice in the background, giving directions to the subordinates as they talked with us. We presume that this voice belonged to the owner. This individual did not make himself available to talk with us. As we reflect on these events, we can find only one explanation for the disappearance of my wife’s wedding ring and the pearl ear studs: the worker stole them. They were in the drawer before the worker used the toilet, but my wife found them missing about thirty minutes after the employee used the toilet. No other person used the toilet during that time. Despite the serious nature of what happened when the crew of MightyMite Termite Services visited our home on May 1, we heard nothing from the firm on Wednesday or Thursday, May 2 and 3. Finally, we called MightyMite on Friday, May 4, and talked with Samuel Becker, President and CEO. We explained what happened and asked Mr. Becker what he proposed to do to make us whole. We estimated the value of the stolen goods at $2,000 and asked Mr. Becker to reimburse us in that amount. He was reluctant to do so, maintaining that reimbursement would be admitting the guilt of his employee, whom he has known for three years and whom he trusts. Mr. Becker also mentioned that customers sometimes try to get money from contractors by alleging theft. We replied that we are not seeking the money for financial reasons, but rather on principle. We reiterated that we cannot conceive of any other explanation for the disappearance of the valuables other than theft by the employee. Mr. Becker said that he would talk with the employee again and would look at the police report that we filed. He promised to call us again on Wednesday, May 9, 2018. The discussion on May 9 was similar to the one on May 4, with Mr. Becker expressing unwillingness to make us whole. He promised to look into how the Diamond Certification of his business might help in making us whole, and he promised to call us on Thursday, May 10. In the May 10 call he maintained that the Diamond Certification would provide no relief in this case. After this unsatisfactory call, we resolved to file complaints against Mighty Mite with American Ratings Corporation, the Better Business Bureau, Angie’s List, etc. Mr. Becker and Mighty Mite Termite Services have demonstrated no willingness to make the customer whole after the theft perpetrated by their employee. We reiterate our WARNING: Do not engage this firm! Their employees may steal from you, and the owner will not take responsibility.