When we bought the house, there was a drop ceiling in the laundry room, which had originally been a porch that had been enclosed. The drop ceiling was hiding water damage to the original ceiling, though it looked like the leak wasn't ongoing. Well, after a tremendous rainstorm, enough water got in that we needed to fix it, ASAP. My dad and I started demo on the drop ceiling and roof, but when we got inside, it looked like it was going to be a much larger project than we had anticipated, basically a full roof replacement, and possibly the exterior wall of the house as well. So, we called in a pro. Jim came out the next day, gave me an estimate (which was $2500, I think), and his guy (whose name I have forgotten) came out the next day to start the work. And the confusion began. Basically, it didn't sound like Jim and the guy who actually did the work talked much. The work got done, and well, which I want to emphasize. However, the time that the guy was supposed to start would come and go, no guy, no phone calls, Jim didn't know where he was, couldn't get a hold of him, and would tell me "I don't know what to tell you." Guy shows up, I mention it, he's been picking up materials elsewhere, or something like that, which is fine, but again, no communication. Same level of confusion with what *day* he'd be coming. In a nutshell, don't plan your life around the work being done. All in all, it took about 1.5 times as long as estimated, at about 1.5 times the price estimated. Jim's a nice guy, and his guys do good work, but it's bit disorganized, so be prepared for that.