First off I would like to say that the Lady's who do the actual cleaning are very nice and courteous. The problem is with the owner and the billing dept. We have been using Molly Maids for years and only until recently have we had any issues. We hired them for a move out clean for our home that we are selling, they currently clean the rental that we are in until the house sells. Last month I had noticed that we were double billed, once on 4/1 and again on 4/2 for the same amount, obviously they have our card on file and it is the right #! I have called twice on this matter and have yet to receive a response. When we scheduled for the move out clean they said they needed to run the card for "pre-approval", no problem, here ya go... when they showed up they demanded cash. I did not have cash, I had credit cards and a checkbook, neither would they take as payment. They called their boss, he demanded cash, to which I told him this is ridiculous, that we are current customers in good standing and as a matter of fact there was a billing issue on their part as they double charged us. He refused to accept my check, and refused to take my card # again. He also claimed that they had run my card and it was declined. I immediately called American Express to find out why my Platinum card had been declined, to which they replied, " no charges nor attempts were made by molly maids other than the two charges the month before." They also said that no charges had been declined at all this year. I called the company again to tell them that they made a mistake and possibly entered the wrong CC#, but the owner, Dennis, claimed to have watched the girl input the #'s and they were correct! I then asked again if we could give him our cc# and his answer was, "our CC reader doesn't work on the weekends. I then told him that if they were not able to do the clean that we were going to cancel all business with them, current and future, to which his reply was, "OK."Is this Customer service or what?? strange from a company who's only business is SERVICE! Before writing this review I took the liberty of reading some reviews on Yelp and Angies list, all of the bad reviews had a common thread here, THEY DO NOT LIKE TO DO MOVE OUT CLEANS!!! Another common issue that we noticed as well was that as time went on they would rush through the cleans and not do a complete job. something that my wife would notice and have to keep on them about, which is not something that someone who does not want to watch over a contractor as they work would like to do. Incompetence at the highest level in this company, the OWNER! DONT WASTE YOUR TIME AND MONEY THERE ARE PLENTY OF OTHERS WHO WOULD LOVE TO DO A GREAT JOB CLEANING YOUR HOUSE!!!