The gentlemen was very efficient with time. He did the job quickly and talked to me about the recommendations at the same time. He gave me his name and work history which helps re-connect with him if the service needs follow-up down the road. He made sound recommendations and didn't waste time trying to up-sale the job. He pointed out the issues with the incoming gas line, which is no longer under code, and the rust and calcium issues I had with the supply lines. When he did the cleanup in the furnace, he used a hand vac and vacuumed the bottom of the tank, and the surrounding area, which included the stand, around the stand, the 2x4 in the unfinished wall, and around the entire tank. He did a very thorough inspection of the dirt, clutter, and lint given the unit was so close to the dryer exhaust. He then relit the pilot, tested the levels and closed up the unit. He rolled up his hose, shook my hand, and left. He did a very good job and gave me a standing quote for the upgrades when I decided it was time, as well as a special Angie's List customer discount. Great service, happy customer.