Recent Review: Our phone contacts (with owner and his wife, I think) were very pleasant. I think they scheduled us for an appointment the very next day, with James, their master plumber/heating man. James arrived very promptly and was business-like and professional. He worked very efficiently and seemed to know exactly what he was doing. We had purchased the faucets, filter, draining device, and grab bars he installed. Their policy is to guarantee their work but not the materials if the customer buys them. He found one sink to be on the verge of collapse, and we waited until we had purchased a new sink before he installed that sink and the new faucet. Each time he came they charged us and quot;plentyand quot; for the time it took from their office to our house (it seemed to us that could have been a smaller charge). He was very agile and adept at getting up into our little attic space to examine and remove our old fans. A little bit of insulation was trailed through the house, but not a big problem. He explained to us the purpose of the outdoor pipes and the reason that some need replacing. We are looking forward to completing the work when our budget has recovered from the first repairs.