Matt came out to examine reason for pool pump not working. I thought it was electrical, but he found that the pump had frozen solid and was tripping the breaker. He told me my options, and I decided to have him rebuild the pump, instead of buying a new pump, since it was still not too old. He was courteous, professional, and answered my many questions with lots of good advice, showing me ways to save money rather than encouraging me to spend more. Although he was already booked up, he scheduled the rebuild for the next week, didn't charge me for the diagnosis, and billed me exactly what he first quoted. On a follow-up phone call, he took as much time as needed so that I understood everything, and again, he gave lots of good, free advice.