Came home on a Tuesday to find water leaking through the ceiling of our crawl space and found it coming from our water heater. After waiting a full day for a referred plumber to return our call (which he never did call), I popped on to Angie's List and did some searching. I called at 10 am on Thursday, and by 4:30 pm that day, we had a shiny new unit completely installed and ready to go. The installer, Alex, was really nice and no fuss. He even put up with our pesky curious cat. I'd hire them again in a heartbeat, although hopefully we won't need another water heater for many years.