From the time I called for an appointment and spoke with Melissa, to the time the job was completed (which was the next day), I felt completely confident in these guys. It is a family-run business that has a great reputation in the Eureka/Arcata area. I have spoken with several other customers and hear nothing but good reviews from all of them. They're brothers, Zach and Max. They arrived at the time Melissa told me they would, had all the necessary parts for the job, and took care to keep my floor clean as they went in and out (and under the house). I don't know how difficult the job was, but they made it seem easy. The gas line comes up thru the hardwood floor in the precise spot I chose. They gave me a silver tubing instead of the ugly yellow line that is often installed for this purpose. They shop-vac'd up the sawdust - clean floor. (It's always good to hear from another professional that the work was nicely done, and the gas stove installer said they did a fine job when he was there to do his thing later that week.) Prior to this job, about a year ago we used these guys to help us determine the cause of a serious "dirty water" problem that we'd been having. We'd been changing and upgrading our filters, spending lots of money on those, and still had bathtub water that looked like tea. So Max took water samples and had them analyzed (we have reports, which didn't identify anything bad in the water) and then Zach took the challenge and spent the time to determine the cause of the problem - it was an ozone thing with our filters - and now our water stays clean. Nothing like clear water when you fill the tub! If I need any further plumbing, gas line or water filter system repair or replacement jobs done, this is the company I'll be calling.