Replace sump pump (November 27, 2018) I inquired on Angie’s list for Repair or Replace of a Sump Pump. Jay from Precise Plumbing contacted me within 30-45 minutes of my inquiry. I sent Jay pictures of the existing sump pump for evaluation. We discussed my concerns regarding the intermittent working status of the aging sump pump and scheduled an appointment for 7AM the next day. Unfortunately, Jay discovered that one of his technicians used the last stocked sump pump, so he would not be able to make the 7AM appointment. Jay apologized profusely and rescheduled the appointment for 6PM (same day), after I got off work. Jay’s lead technician, Alan, arrived a few minutes before 6pm. He was polite, professional, and friendly. He evaluated the situation, explained what he would be doing to replace the existing sump pump and answered questions to my satisfaction. It took a little over 45 minutes for Alan to replace the sump pump because he had some issues with the check valve, which he resolved. Alan left the work area clean and tidy. The project was very reasonably priced. SUPERIOR and super-efficient service. Excellent customer service. I highly recommend Jay, Alan, and Precise Plumbing and would use their services again! Thank you Jay and Alan!!