Recent Review: I have used Benjamin Franklin plumbing multiple times now and I would give them 5\5 stars for the plumber James, and 2\5 stars for the plumber Tom. As such I am giving them a 4/5 stars, but ask for James by name when you schedule your appointment. After looking around for a plumber to do some projects for me, I settled on Ben Franklin?s because they had a decent Angie?s list deal, they said they had flat rates, and I had to start somewhere. The first job I had them do was add a shutoff valve under the house since the only other one was the main and the shutoff and drain valve was frozen open. James was the plumber who showed up initially for the job, and was about 1 hour late. He apologized profusely, provided a $150 credit (based on their punctual promise) and got to work investigating the jobs I wanted done and to provide a price quote. They quoted $249.00 to add the shutoff valve and $296.00 to fix and install a freeze proof hose bib. After stating that I would do just the first quoted job for now, he got ready to perform the work. However, after realizing that the house was on the Gardnerville Town company water system, he said that I would need to get the town to shut it off as they have had issues with them previously. Since I didn?t have the tools to shut it off myself, I agreed and we scheduled for the next day. James arrived again the next day and quickly got ready to perform the work and the job was done quickly. He added a shark-bite ¾ shutoff valve to the line and warranted the work for 2 years. The valve worked and there have been no leaks. Since they had done a good job for this, I called them again in a few weeks to have them give me a price for some other work, do a drain cleaning, and add a drain for my water softener. James arrived on time and provide me a quote to completely re-plumb the underside (as it was badly corroded), add a drain for the softener, and to install pex for just part of the house. After getting the quotes, having the drains cleaned, and thinking about the options, we scheduled to be back in a week to have the drain added for the softener. The quote for the re-plumbing was also warranted for 20 years, which is great. They also discovered that my drain to the city was being squished and would probably last another 2-3 years; He estimated about $2,500 for this fix; and could be done without digging up the ground. When the time came to get the drain for the water softener in, a different plumber Tom arrived. Tom had no clue what job he was here for. I informed him he was going to add a drain to the garage for the water softener. It was about 8 feet of pipe to run, and based on a James?s knowledge of the plumbing I let Tom know that James suggested running it to the wall, transitioning to galvanized (per code to run pipe through a firewall), then back to a nib so that the water softener could be hooked up (similar to how a drain in a kitchen sink would work). Tom then went to explain that all that work to add a galvanized pipe through the wall was unnecessary and that a plastic pipe through the wall was fine. He was going to add a fire resistant caulk around it and call it good. Since he was a plumber of the same company and would warrant the work, I agreed. Although I did debate calling the company to see if this was correct per code, as it James had said code did not allow running a plastic pipe through the firewall into the garage. After crawling under the house Tom left to head back to Carson to get the parts that he didn?t have. Probably due to him now knowing what the job was, and this pushed the work back another 1-2 hours as he got parts. Once he arrived back, he was quick to complain about how he was not being paid enough for his work and was going to call the company to ask for more money to do the job. I counted at least 8 times of him telling me (the customer) that he was not getting paid enough. This does not leave a good impression on the customer. Once he finished the job, he said that water could be run though it in about 20 minutes and everything should be good. He took payment based on the previously agreed upon rate and left. Unfortunately he did not have change for the job and we agreed to instead apply the extra as a credit to my account for a future job. The plastic pipe he pulled into the garage he glued a cap onto, rather than putting the threaded screw like a kitchen sink, which will require me to get another plumber out to finish the job, which is not what James had said would be done. I had expected a threaded end with a threaded cap so I could remove it without cutting the pipe. I crawled under the house to look at his work after and it looked decent, I am not sure it had the required 1/4inch per foot slope, but I assume as a license plumber he did it correctly. It just didn?t look like it, but I?m not a license plumber. While Tom was at the place I also asked him to give me a quote to add a gas line for a stove. He planned to use flexible pipe about 9 ft worth, and would charge me ~$1,200 to do the job. After looking around I found two other plumbers that would charge about 1/3 that for the work; one doing flexible pipe, and the other using rigid black steel. This vastly overpriced work, along with Tom?s comments and attitude has made me look elsewhere for the time being. All in all, my experience with Ben Franklin Plumbing had been excellent (considering I called them back for multiple jobs) however this last job left a bad impression and I called out a different plumbing service for the next two jobs that I needed done. Scheduling with Ben Franklin was about as expected for a service run company where jobs can (and tend) to run late. After a few appointments, we settled on having the plumber call when he was 30 minutes out instead of having me sit at home waiting, which worked nicely. While this is completely my option, if you plan to use Ben Franklin, I would ask for James by name to do your plumbing. He is knowledgeable, his work was top line, and he works very hard to ensure the customers are happy with what they are getting. He also takes the time to explain all the work and why things are done certain ways. My impression was that while James is trying to pull in new customers and keep them, Tom was trying to drive them away. If I go back to do work with them, which I probably do to use my cash account credit used, I would only ask for James to do to the work and would decline Tom if he showed up; even if this pushed the job back a while.