The redwood fence in our backyard was 20 years old and in need of repair. Over the years, I had to prop up several fence posts with wood braces. One section of fence that was leaning into the neighbor's yard had to be reinforced with rope tied to a large tree. I found GBW Fence on Angie's List. I called and talked with Donald. He came to my house the next day to provide an estimate. Donald is very friendly and professional. As other reviewers have noted, he first sits down with you to present his credentials, including his bond, licenses, and pictures of previous jobs. Then we walked along the entire fence and discussed the problems and recommended solutions. Donald gave me an estimated cost for the work, and the approximate week in which he thought the work could be started. To reserve that spot on his schedule, I wrote a check for 10% of the estimated amount. The week before the estimated start date, I called Donald to confirm. The actual work started on Tuesday of the scheduled week. The first step was to replace the 7 fence posts that were decayed. The process involved digging down to expose the base of the post, then using a small electric jack-hammer to break up and remove the old concrete, then sawing around the old post to separate it from the surrounding fence. This procedure left only a very narrow gap in the fence, which was important to me because I did not want to impose on my three neighbors (and their dogs) any more than necessary. After removing the old fence post, the hole was prepared and the new post was placed in position and wet set in concrete. I was very impressed with this whole process, and with the amount of effort required to extract the old fence posts. And it was especially satisfying to see the fence straighten up when it was attached to the new posts. The same procedure was used for the two sections of fence that were rebuilt, except that the old fence and gates in these sections were completely removed and replaced. The new fencing was built in the same style as the existing fence. The new gates were a big improvement over the old gates, which were too heavy and had inadequate hardware. The new gates are lighter and easier to open and close. The latch and hinges on the new gates are sturdy and they look great. I also elected to have the entire fence washed and stained. The cleaning process removed most of the dirt and mold. Then the stain was applied and it really brought out the natural grain of the redwood. It looks like a new fence. Donald also replaced a section of wood railing, on the front porch, which had been damaged from wood rot because of a nearby sprinkler. This required cutting and shaping all new balusters and trim pieces for this section to match the existing balusters and trim pieces. The new section looks great and, after painting, is indistinguishable from the surrounding railing. The job took about 5 work days to complete. Donald's entire crew was friendly, professional, and hard working. They left a clean work area at the end of each day, sweeping the walkways and storing their equipment and materials in a safe place. At the end of the job they removed all of the old fencing and concrete. Donald showed a real commitment to quality and customer service. I would definitely recommend GBW Fence.