Greenfield Hot Tub Installation

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Angie's List : Local Reviews : Handymen : CA : Greenfield : Greenfield Handyman Services : Greenfield Hot Tub Installation
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Recent Review: These folks know what they are doing. They have all the right tools and equipment to get the job done quickly and efficiently. They were 30 minutes late but they had called previously and told me they were going to be a little late. Not a problem. When they arrived Lando reviewed the situation with me, confirmed everything that needed to be done and re-confirmed the quoted cost to remove my spa. Then they went right to work cutting my old spa in half and loading it on their trailer. They then proceeded to clean up their mess and power wash the patio.
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Business Description: Established in 1979 providing expert analysis which means we'll be here when you need us. Drug testing and back ground investigations ensure safety for you when our techs come into your home. On-going training means the best practices for your comfort and convenience in providing you with economical quality service. Always a live person to respond to your call. Our 100% Satisfaction Guarantee means no risk to you! So "WHEN YOU NEED IT RIGHT NOW AND RIGHT NOW" call us at 831-394-1274. Senior/Military Discounts, Credit cards accepted, financing available.
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Business Description: We offer a complete line of Hot Tubs, Spas and Swim Spas, including Sundance Spas, Garden Spas and Tidal Fit Swim Spas. We also carry a full line of hot tub and swimming pool accessories and supplies, including BioGuard swimming pool and hot tub chemicals.
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Business Description: Pool and Spa
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Business Description: Heavenly Heat Infrared Saunas are made for the chemically sensitive. That means that our infrared saunas create an ideal, safe, and effective detoxification environment for anyone seeking to eliminate toxic substances from their body.
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Business Description: Certified residential & commercial property inspectors including pool & spa inspections. Trained and certified by the California Real Estate Inspection Association® (CREIA).
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Business Description: Sun Splash Pools & Outdoor Living is located in Hollister, CA. We are a division of California Construction Company . We specialize in fiberglass swimming pools and outdoor living. We have the experience and talent to turn your front and backyard into a private paradise to accommodate your lifestyle. Sun Splash Pools & Outdoor Living can transfer your desire, and imagination onto a build-able plan. With a wide variety of in-house experts on different trades, we can offer you the most economical pricing without lowering our work quality. From swimming pool & spa construction and other accessory structures such as arbors, BBQ entertainment areas, Pizza Oven to planting and concrete work, we pride ourselves on being able to complete a job with our best performances, and without introducing unseen costs to the owner after a contract has been in place. In other words, what you signed for is what you will get without the hidden/behind-the-door extra charges. We prefer an honest approach, and we believe that is the best way to build a good relationship with our customers.
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Recent Review: In addition to the leaky pump, I ordered 5 spa pillows. These also took 3-4  weeks after several reminders. When they arrived we stopped by to pick them up. We found they ordered both the spa pillows AND rubber mounts. We reminded them we had already ordered and installed the rubber backs from them the year before. So we said we just need the pillows. They refused to sell us the pillows unless we also paid to return the rubber backs even though we did not order them. So we walked away and ordered the pillows online. Another issue during this time, was a complete malfunction of the Spa main circuit board. I discussed options with Bill and he said he would need to replace BOTH the spa main circuit board and the top side controller (~ $1000) because he could not say which was at fault. This was over the phone. If he came down to test it, it would be over $100 just for the service call. Since I no longer trusted his judgement or his ability to diagnose the problem, I resorted to ordering parts online. I would have paid for the service call if he could have diagnosed which component was faulty. In general I cannot (and will not) use Spas by the Bay to service my Jacuzzi spa even though they are the only dealer in town.
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Recent Review: Hotspring Spa "Dealer in Good Standing" designation is deceptive and meaningless to the consumer. On July 13, 2011, I purchased a HotSpring Aria spa from a Watkins Mfg/HotSpring "Dealer in Good Standing" who also promoted himself as the winner of the Hotspring "Dealer of the Year" award. The HotSpring" Dealer in Good Standing" negotiated a verbal only contract for the nearly $10,000 purchase, then delivered an inferior spa. The delivery was reckless and hazardous which required quick intervention from a licensed contractor on site and this homeowner to prevent injury to the crew and damage to the spa. This occurred when the crew lost control of the spa and it began to tip from an upright position while in transit on a dolly onto one of the three crew members who could no longer support it. The dealer also directed modifications to the spa, he stated were made in coordination with Hotspring's technical department, which caused the spa to leak.  Rather than assume responsibility for the mistake, the dealer defamed the contractor and others. HotSpring reviewed my concerns and expressed the opinion the spa should be returned to the dealer and an agreement fair to both parties reached. The dealer initially proposed an agreement in which I would lose at best $3,000 when and if he resold the spa. I asked the dealer to indicate in any way I was responsible  for the necessity of returning the spa. He refused to supply a response and has not over the past 7 months. Instead, he continues to defame me and the contractor.  He subsequently fabricated a written contract which is unsigned and dome so carelessly it is sel-incriminating. He took the bizarre step of filing a false police report claiming harassment. When the above was brought to the attention of HotSpring, even though they requested their "Dealer in Good Standing" come to a fair agreement, HotSpring stated they are not willing to offer any further assistance. Hotspring stated it is not their problem.  I have asked HotSpring on several occasions to verify whether the dealer actually won the "Dealer of the Year" award. They have not verified he has. I asked HotSpring what the criteria are for being a "Dealer in Good Standing". I received the following equivocal response: "I've confirmed that our Marketing/Sales Department does issue plaques with that terminology to authorized dealers.   I don't know that there is an established, empirical criterion.  I do know the Regional Managers visit dealers to observe their showroom set-up, sales techniques and service records.  They also assess a dealer's product purchase patterns and whether they're keeping their accounts with us current, paying their bills from us on time, making use of local advertising vehicles, etc.  As the award comes from that branch of the business, I assume the criteria are based on those aspects of their business." Spa sales and installation dealers are not licensed or regulated in California. it is unclear if they are bonded or required to carry insurance. What is clear is there is no recourse through the state licensing boards for unscrupulous dealer behavior. As such, Certification by HotSpring as a "Dealer in Good Standing" is a sole and significant endorsement by Hotspring for the consumer. However, if it is not based on clear criteria and there is no attempt to maintain any standard for dealers when inappropriate business and personal dealer behavior occurs, the HotSpring" Dealer in Good Standing" designation becomes meaningless and deceptive as does the claim that Hotspring spas provide the "Absolute Best Lifetime Ownership Experience".

Reviews in Greenfield to Install Hot Tub

DSPAS BY THE BAY
In addition to the leaky pump, I ordered 5 spa pillows. These also took 3-4  weeks after several reminders. When they arrived we stopped by to pick them up. We found they ordered both the spa pillows AND rubber mounts. We reminded them we had already ordered and installed the rubber backs from them the year before. So we said we just need the pillows. They refused to sell us the pillows unless we also paid to return the rubber backs even though we did not order them. So we walked away and ordered the pillows online. Another issue during this time, was a complete malfunction of the Spa main circuit board. I discussed options with Bill and he said he would need to replace BOTH the spa main circuit board and the top side controller (~ $1000) because he could not say which was at fault. This was over the phone. If he came down to test it, it would be over $100 just for the service call. Since I no longer trusted his judgement or his ability to diagnose the problem, I resorted to ordering parts online. I would have paid for the service call if he could have diagnosed which component was faulty. In general I cannot (and will not) use Spas by the Bay to service my Jacuzzi spa even though they are the only dealer in town.
- Dan C....
FWatkins Manufacturing Corp
Hotspring Spa "Dealer in Good Standing" designation is deceptive and meaningless to the consumer. On July 13, 2011, I purchased a HotSpring Aria spa from a Watkins Mfg/HotSpring "Dealer in Good Standing" who also promoted himself as the winner of the Hotspring "Dealer of the Year" award. The HotSpring" Dealer in Good Standing" negotiated a verbal only contract for the nearly $10,000 purchase, then delivered an inferior spa. The delivery was reckless and hazardous which required quick intervention from a licensed contractor on site and this homeowner to prevent injury to the crew and damage to the spa. This occurred when the crew lost control of the spa and it began to tip from an upright position while in transit on a dolly onto one of the three crew members who could no longer support it. The dealer also directed modifications to the spa, he stated were made in coordination with Hotspring's technical department, which caused the spa to leak.  Rather than assume responsibility for the mistake, the dealer defamed the contractor and others. HotSpring reviewed my concerns and expressed the opinion the spa should be returned to the dealer and an agreement fair to both parties reached. The dealer initially proposed an agreement in which I would lose at best $3,000 when and if he resold the spa. I asked the dealer to indicate in any way I was responsible  for the necessity of returning the spa. He refused to supply a response and has not over the past 7 months. Instead, he continues to defame me and the contractor.  He subsequently fabricated a written contract which is unsigned and dome so carelessly it is sel-incriminating. He took the bizarre step of filing a false police report claiming harassment. When the above was brought to the attention of HotSpring, even though they requested their "Dealer in Good Standing" come to a fair agreement, HotSpring stated they are not willing to offer any further assistance. Hotspring stated it is not their problem.  I have asked HotSpring on several occasions to verify whether the dealer actually won the "Dealer of the Year" award. They have not verified he has. I asked HotSpring what the criteria are for being a "Dealer in Good Standing". I received the following equivocal response: "I've confirmed that our Marketing/Sales Department does issue plaques with that terminology to authorized dealers.   I don't know that there is an established, empirical criterion.  I do know the Regional Managers visit dealers to observe their showroom set-up, sales techniques and service records.  They also assess a dealer's product purchase patterns and whether they're keeping their accounts with us current, paying their bills from us on time, making use of local advertising vehicles, etc.  As the award comes from that branch of the business, I assume the criteria are based on those aspects of their business." Spa sales and installation dealers are not licensed or regulated in California. it is unclear if they are bonded or required to carry insurance. What is clear is there is no recourse through the state licensing boards for unscrupulous dealer behavior. As such, Certification by HotSpring as a "Dealer in Good Standing" is a sole and significant endorsement by Hotspring for the consumer. However, if it is not based on clear criteria and there is no attempt to maintain any standard for dealers when inappropriate business and personal dealer behavior occurs, the HotSpring" Dealer in Good Standing" designation becomes meaningless and deceptive as does the claim that Hotspring spas provide the "Absolute Best Lifetime Ownership Experience".
- Vincent A....
FSPAS BY THE BAY
I found Mr. Sullivan lying completely unacceptable, the delivery hazardous, the wrong spa delivered, a lack of a written contract for a $9600 item deficient, as well as prior phone calls not being returned, the delivery cancelled by them at the last minute, etc. for all these reasons, I said the next day after delivery, I wanted to return the spa. Mr. Sullivan replied,.."I have your check, it is not coming back". Once a retailer lies, provides deficient service, delivers an inferior product which could have been avoided with a written bill of sale, I think it is not prudent to go forward. Especially since he is the only service dealer for the area so future contact with him is assured. Mr. Sullivan first asked me to contact the manufacturer and see if I could get them to give me the Salt system for free! I was shocked again as my purchase was from him. He then kept dropping the price for the salt system and finally said he woud provide it. i remained streadfast that I wanted to return the spa for full refund and sever contact with him. In response, he continued to blame the contractor for the spa damage and deny  responsibility for all deficiencies. I contacted Hotspring customer service, Peggy Watson, who reviewed the matter and concluded in writing the spa should be returned to the dealer for a refund that was fair to both of us. Mr. Sullivan proposed he charge me an additional $600.00 for yet another delivery/pickup fee and see if he could resell the spa. Hotspring gave him permission to sell as new. If and when he could, he would give me the proceeds. In effect, he shifted all the risk and cost to me which likely would be about a $3,000 loss if he sold the spa (and didn't go out of business in the meantime). I proposed he take back the spa, refund me my money and sell at his dealer cost, so we both would be made whole. He refused since he wanted the profit from the original sale, not just his cost. I described the situation on Yelp. Mt. Sullivan responded twice. Both responses were inflammatory (including name calling) and violated Yelp policies to the extent the Yelp administrator removed them. I told Mr. Sullivan I would be responsible for any costs to the extent I caused the difficulties and asked him in an email to please explain how I was responsible in any way from his point of view. I was respectful and focused on solving this problem in the numerous emails sent. His response was twofold: He fabricated, badly, a bill of sale. He dated this fabricated bill of sale the day of delivery. It of course has no signatures. It takes two weeks for Hotspring to build a spa after order. You can't sell a new spa that has to be ordered and built and delivered on the same day. Even more self-incriminating is  that Mr. Sullivan tried to embellish a printed internal work order which clearly indicated the spa was purchased on July 13th (two week before delivery) by phone by verbal agreement! I guess he didn't read carefully what he tried to fabricate the bill of sale from. More incredible is he filed a police report featuring the bill of sale claiming he was being harassed by me. He included some of my emails which are courteous, business like and clearly focused on seeking a resolution. My community police notified me, were apologetic and suggested I file a response which I did.  Mr. Sullivan was flagrantly ignoring the manufacturer's request to take back the spa and reach an agreement fair to both of us. I recontacted Ms. Watson who said their company bore no responsibility and the dealer is completely independent. Unless Mr. Sullivan asked Hotspring to help with a resolution, they coud not and woud not intervene. Yet, Mr. Sullivan clearly did not want to resolve this matter in a manner fair to me, just him. Further, he had violated all manner of business practices and social norms. Hotspring awarded him a Dealer in Good Standing designation which implies some standards for behavior he must meet. Of interest is Hotspring could not verify Mr Sullivan's claim that he was te Hotspring "Dealer of the Year" or was given a free spa by them. I have appealed to Ms. Watson's supervisor at Hotspring, Mark Bettner, who said my case is under review and they "may" get back to me. It is now 5 months since delivery and my request to return the spa. Mr. Sullivan has self-described in writing as "stubborn" which seems a kind self-evaluation. The Hotspring company should have intervened when Mr. Wartson refused to honor their request to resolve the matter, but has not. I made it clear to Mr. Sullivan I was buying the spa for my daughter to enjoy her senior year with her friends before she goes off to college. The year is half over. The spa is broken, the service door does not fit, it is not the spa I ordered, the dealer is a nightmare to this consumer. i can't build the deck planned above the pit/vault the spa sits in as the spa will hopefully be removed. The spa has been anything but relaxing and has consumed an enormous amount of time trying to coax a resolution. Hotspring will not authorize another dealer for repirs. I am stuck. I do not understand the unresponsiveness   from the dealer and manufacturer. This seems a bizarre and extreme consumer experience.   UPDATE (AN E_MAIL TO THE COMPANY): As you are aware, Mr. Sullivan has lied, fabricated a contract, defamed me and the contractor and continues to do so, has violated social behavior norms per Yelp administrators, filed a false police report and has apparently made false claims about his award status (Hotspring Dealer of the Year). His crew, as witnesses by others, functioned in a reckless fashion that would have caused injury and damage if the licensed contractor and I had not quickly intervened.  Mr. Sullivan is the sole service dealer for our area. It is not reasonable to expose me and my family further to Mr. Sullivan. Further, even prior to the contract fabrication, false police report, ongoing defamation, and Mr. Sullivan's Yelp censure, HotSpring judged we needed to go our separate ways and the spa be returned.  The contract is really a non-issue in restoring your client's credibility as a merchant in the community. Of greatest import is his incorrigible stance even to recommendations by his parent company. The fact that he sought an attorney instead of following the advice of HotSpring to do his part to reach a resolution with a customer further discredits him. What consumer would want to knowingly deal with a self-described "stubborm" small businessman who continues to demonstrate such a disregard for his customer? Your proposal to now install the salt system and fix the leak does nothing to reinstate your client as a retailer who is willing to take  responsibility for his misdeeds who consumers do not need to avoid. Further, his egregious behavior reflects poorly on the entire Hotspring "Dealer in Good Standing" network and implicates Watkins/HotSpring as a responsible party with this seemingly incorrigible dealer. This seems a case of a legal response which is not seeing the forest from the trees. It certainly is not addressing the core issues of relieving Mr. Sullivan or HotSpring of the negative impact for the spa buying public of the dealer's or Hotspring's (as the Dealer in Good Standing  designator's) behavior  
- Vincent A....
ABaggett Construction Services
Awesome! Max arrived when he promised, kept in contact with us the whole time. Start/finished on time. Professional crew that obviously know their trade well. When any problems arose we were contacted before they did anything to make sure we knew what the possible solutions were to fix it. Max explained the whole process to us,how things were going to be done. He even instructed us on how to do some of the smaller projects ourselves. The crew cleaned up any mess they made, inside or out. One of the crew members even signed for a UPS package, placed it safely out of sight, as the house was empty at the time. I would not hesitate to use Baggett construction in the future, and would recommend them to anyone need work done of any size. They use quality products so things get done right the first time. Max works with people and goes above and beyond what we expected from a contractor.
- Pam L....
AMonterey Stove & Hot Tub
They are busy so it can take a few days for them to be able to come out.  They come when they say they will and the pricing is very reasonable.
- Bill D....
CA & R Plumbing Inc
Plumbers arrived an hour earlier than I scheduled which did not coincide with the carpenter who was scheduled to be there at the same time for a bathtub installation and remodel job we were doing. A&R plumbers cost $98 per hour. The plumbers are very nice and courteous.  I made the mistake of not getting a flat bid in advance and I found out that if I provide the part and there is a problem with that part, it is my problem. Of course if you buy the parts from the plumber it's going to cost you much more than if you order the parts online so you're kind of screwed either way.  Turns out our very expensive Hans Grohe shower valve purchased locally from Ferguson's was faulty which caused additional time to be spent. Hans Grohe does not credit for plumber time if their part is defective. The accounts payable person at A&R ultimately gave us a credit for some of the extra time it spent with two guys trying to figure out how to deal with the faulty part. This is what I would have done in my company in a similar situation. $98 per hour X 2 is a lot for problem-solving. They also allowed me to split my payments over 3 months since it was a large job and we've been using A&R for many years. Plumbers charge much more than even the most amazing carpenter I hired. After the tile work was complete in our bathroom, another A&R plumber came back to do the final installation of fixtures and re-install the toilet. When he arrived he asked why the toilet plumbing had been raised by the last guy. He determined that the other guy must have thought it was a different toilet (even though it was sitting right outside the window in plain sight) and had told us that it wasn't code, so he changed it. Turns out it was correct in the first place so it should not have been changed. When I called to make the final payment, I brought up this toilet plumbing issue and the woman was very snotty to me and said "We've already been through this and gave you a credit." I said that the credit was not for the toilet issue but for the extra time and labor spent trying to figure out the shower valve. She said, "Not only did we already gave you a credit, so did Ferguson's (which was for a future purchase we decided against) so you got double credit"  This was not only incorrect, but completely not relevant to the current issue and unprofessional of her. What business of her was it how much we paid Ferguson's and whether or not they gave us credit? Bottom line is that when you are hiring a large company like A&R, you get the guys who are sent out by the main office and you are charged by the hour unless you get a flat bid.  If you pay by the hour and things take longer than they should or things are not done as you require, then it's up to you to call for a correction. Because of the terrible experience I had with the woman in the office (I think she is a family member of the ownership) I will make every attempt not to use this company again and I will let everyone know about this experience.  It's too bad, because we very much like the plumbers who work for them and think they do fine work. A&R needs to provide customer service training for their accounting department.
- Peri B....
AChris Wilson Plumbing & Heating Repairs Inc
I called Chris Wilson's Plumbing and was greeted by Rosalie, I believe who took my information and was able to get an appointment that day within 3 hours of my calling in. Right at around 1100 she called to let me know that CJ would arrive within the next 15 min. CJ from Chris Wilson's Plumbing came and promptly found where the problem was. He took a couple of minutes and gave me an estimate. There was a Jacuzzi tub right where he needed to access the hot water pipe leak and it was framed underneath the crawl space. It would have been a major deal as he would have to cut into the framing but luckily he was able to get to it from the outside of the house through the house vent. I was also please when I asked him as an after thought, if he was able to fix the leaking water pipe in the bathroom sink which my husband was not able to get to this yet, he promptly again gave me an estimate of the work. He did have to go get a part for this but came back within a half hour with the new part. I was very thankful he was able to fix this. He explained everything in a simple way that I can understand. CJ took the time to place a shoe cover and remove it each time he came in and out of the house. I was impressed.
- Delories C....
ALangley's Construction/Handyman Service
Dan's work is immaculate. At the end of the day, he always cleans up his job area. I trust Dan implicitly. I frequently leave him at the house, all day long, while he works at his jobs, and I never have any problems when I get home. I never have to worry about anything being missing, when Dan is on the job. Danny works extremely hard to please his customers. This includes asking them if they're satisfied with the job, and checking with them frequently to make sure it that the job is coming out the way that the customer wants it. On a personal note, he is very likable gentleman. My 2 daughters greatly enjoy his company. And I am always surprised when I see him helping a neighbor, whether that be just rolling up a long sprinkler or taking down an elderly lady's' Christmas tree lights. He is just an amazing man. He is caring. Trustworthy. Always on time. Dependable. And by that I mean when he says he's going to do something, he does it. Period. As I said above, if you looking for a jack-of-all trades to come to your house and do a quality job, I recommend that you call Langley's Construction/Handyman Service. I can assure you that you will be pleasantly surprised.
- Carl R....