mI called Joe because of his Angie's List information. He was courteous on the phone and said he could come the same day (day after Thanksgiving) to repair the leak under the kitchen sink. He arrived during the timeframe he said he would, and at that time we also told him about two other problems (see above) - he said no problem, he could fix all three. He needed to go get some new valves because he was out of them on his truck, and after looking at the other problems and spending about 30 minutes, he said he would NOT start charging us for time until he returned with the needed parts. He returned promptly and installed everything, told us he guaranteed his service for 90 days, we paid him and he left - everything was cleaned up and seemed fine. Shortly after, I noted that the hot water pressure at that faucet was now drastically reduced. Turned the new valve on and off without resolving the problem, and then just lived with it until after Christmas due to the busy-ness of the season, relatives, Christmas, etc. I called Joe the second week in January and told him the problem, and he said he would come out the next day and look at it. Again, he arrived when he said he would. He felt the problem might be in the faucet valve itself, so tried to disassemble the faucet, but it was impossible to do - cheapie faucet! Then he removed the valve he had installed and indeed, a chunk of "stuff" came out of it. He also checked the hose for any obstructions and found none. He reinstalled the valve and hose, but there was STILL almost no hot water pressure, so he recommended we get a new faucet. When I said that was fine, he went over to the supplier, and from there called me to tell me that they had a good quality Price Pfister and he would give it to me at the wholesale price they were charging, AND he was not going to charge me any additional labor, because he was unsure whether or not something during the first repair had caused the problem. He sent another man, Jorge, to install the faucet - it worked perfectly and I was happy! I think Joe is an honest, hard-working man and I would not hesitate to recommend him as well as continue to do business with him myself. Thanks, Joe, for your good business practices - sadly lacking most of the time these days in other businesses I've tried!