The Roof Doctor, John Slater, came over to give me an estimate - I had contacted 2 other roofers for the same. First he came & checked out the roof, then he asked to come back to give me the estimate. He explained to me the product he was using - Owens Corning, they have a nice selection, I liked that he told me the vent pipes that come out of the roof would be painted to match the roof (maybe everyone does this, but I wouldn't know - he was the only one that told me). He was very clear about additional costs if more repairs need to be made (they do add up). He did also offer me a deal if I also wanted to replace the gutters, but I thought they were OK. His was not the cheapest but I appreciated him coming back to explain the estimate, and just had a good vibe. I initially wanted to do the roof right away but in talking to him, he suggested if I wanted to paint the trim it would be best to do that first. So I put him off for almost 2 months- he was patient & only called me once to check in. He called me the evening before they were to start to let me know they would be here around 8. They came on time, all of his work crew were professional & friendly. He originally estimated 2-3 days and they were done in 2 (I don't have a simple roof, we were amazed at how quick they worked). They cleaned everything up - maybe cleaner than when they got here! John also offers a yearly service call where he would check the roof & clean the gutters at a extremely reasonable rate. Overall, it was a really good experience, I would recommend the Roof Doctor.