Recent Review: Neil was patient in helping me choose a product that would meet my vision and limited budget. All work was done in a timely manner. When I was disappointed with the product appearance and complained, Neil came and discussed my issues and did a stellar job of dealing with the manufacturer to completely replace all the shades. Not once did he place blame or criticize. He stuck with his policy of no unhappy customers. Lesson learned by me (and to anyone having custom work done) if your budget does not allow for ALL of what you want then the right decision is to postpone and/or downsize the order of what you really want. Good companies such as Window Blind Connection are not going out of business and you can save the stress of exchanging/whining!