Fellows Cracked Heat Exchanger Repair

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Angie's List : Local Reviews : Heating & A/C : CA : Fellows : Fellows HVAC Contractors : Fellows Cracked Heat Exchanger Repair
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Award 2018Super Service Award
Business Description: LICENSE: #870111
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Business Description: One Hour Heating & Air Bakersfield Provides Professional Air Conditioning And Heating Services To The Greater Bakersfield Area. We Work Hard To Provide Quality Air Conditioning Service To Our Clients. Additional contact information: dispatch.0269@onehourairnow.com
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Recent Review: Basically, Brent Poe (at Stockdale Aire) saved me $10,000! Here's the story. Another company was trying to scam me into thinking I needed to replace two split furnace-A/C units at a cost of $14,000-$15,000. He was wary of the claims and did some investigation to find that the broken heat exchangers were under warranty (contrary to what was told to me by their competitors). The A/C coil and overflow pan could be replaced and the A/C condensers cleaned (contrary to claims). The cost, $2900, was considerably cheaper than replacemnent (their quote was $2,000-$3,000 cheaper for replacement, too) and will likely last me for several more years before replacement is necessary. He may have lost out on a larger sale but he gained a loyal customer!
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Business Description: Our customers know they can rely on us to provide “today’s technology with good old-fashioned integrity” when they need it. Get a fixed price before we start the work - That includes the best service warranty in town (two years parts and labor). Additional contact: Shelly Wonderly. Additional address - PO Box 1738, Bakersfield, CA 93302. Additional DBAs - Gundlach Plumbing & Sheet Metal Co Ltd, Gundlach.

Reviews in Fellows to Repair Cracked Heat Exchangers

CALL CLIMATE AIR
Technician diagnosed as a cracked heat exchanger. We contacted our home warranty and they diagnosed the problem as a failed circuit board. They replaced the circuit board and the furnace operates as it should. The heat exchanger is not cracked,
- Denoal S....
FOne Hour Heating and Air Conditioning
Watch out for potential SCAMMERS!  We contracted them, through Costco, to do an annual cleaning/check of the HVAC systems. It started off well and on-time, with them donning floor-protecting booties as they entered the house. They informed us that the price would be higher than what was originally quoted if we had two furnaces (we had no idea) and that seemed reasonable. They went into the attic and came down with two heat exchangers and tested them with water for leaks. They both had leaks! They called the company in front of us to check if they were under warranty--NO, only 10-year warranty for the original owners and we were at year 12 (and not original owners). They showed us a picture of our rusted and overflowing A/C overflow pan. They looked at our condenser units on the side of the house and indicated that they were "so clogged and matted down" that they feared they would ruin them if they cleaned them (so they didn't). The heat exchanger is the most expensive part of the furnace so we might as well replace it. The A/C might not be fixable and we ought to replace all of them now to avoid costly ongoing repairs since we have two split units (furnace and A/C). The cost? $15K for two split unit 13 SEER A/C, 80% efficient furnace. The problem(s): the two HVAC companies that we had come out to do  estimates for new systems both saw something odd. Company one was concerned that they used water as the first discovery of a leak. He said that it was done but is not ideal (water promotes corrosion and there are better ways to check for leaks). The second company, said it sounded very fishy because most heat exchangers have a 20 year warranty (some with life warranties) and the maker has a good record. The chance of two heat exchangers both going out at 12-years was exceedingly rare. What if they caused one or more of the leaks? He said that one of the A/C coils and the overflow pan did need to be replaced but the condenser units could easily be cleaned and he was going to double check the warranty and get back to us with an estimate for repair (as well as new units). Well they were under warranty! New cost for two new 14.5 SEER split systems would be $12K but repair would be only $2,900. I am so grateful for the critical thinking and scepticism of this third H/VAC company (reviewed separately). I waited until the repair was complete before posting this review (just to make sure the heat exchangers were really replaced by the manufacturer without additional cost and the condenser units were cleaned without damage). Everything is done now. The condensers that "could not be cleaned" for fear of damaging the units, were cleaned merely by hosing them off with my own garden hose! While it is possible that the original workers were "merely" grossly incompetent, my assumption is that this was a scam to get me to buy their overprices units. I'll let other readers decide for themselves based on the information I provided. I will be contacting the BBB and Costco.
- Carl K....
ASTOCKDALE AIRE INC
Basically, Brent Poe (at Stockdale Aire) saved me $10,000! Here's the story. Another company was trying to scam me into thinking I needed to replace two split furnace-A/C units at a cost of $14,000-$15,000. He was wary of the claims and did some investigation to find that the broken heat exchangers were under warranty (contrary to what was told to me by their competitors). The A/C coil and overflow pan could be replaced and the A/C condensers cleaned (contrary to claims). The cost, $2900, was considerably cheaper than replacemnent (their quote was $2,000-$3,000 cheaper for replacement, too) and will likely last me for several more years before replacement is necessary. He may have lost out on a larger sale but he gained a loyal customer!
- Carl K....
FOne Hour Heating and Air Conditioning
They came to service my heater but instead immediately told me I needed a whole new system. When i asked why I should spend $7000 on a new system they proceeded to take apart my furnace to show me my heat exchange and say that it was cracked. I saw no cracks. The sketchy thing was that they immediately called their supervisor who showed up right away and was  so sleazy and tried to talk to me about financing options. When I told them to get out of my house they insisted on disconnecting my heater. I called another company to get a second opinion. Apparently there was nothing wrong with my heater before One Hour came but they purposefully did a lot of damage to my system which had to be repaired. One Hour is incompetent, dishonest, and unethical.
- Laura C....
FGundlach's Plumbing, Heating, & Air Conditioning
The plumber said a special repeat flush was a good bet.  After a while, a realized the flush hadn't improved anything, but it was an intermittent problem.  I could use the system for a few weeks, turning the hot water on and off until it ignitied.  Finally, the ignition rate turned to zero. The diagnosis of needing to be flushed had been made by my home appliance insurance contracted plumber, based on the fact that I had not  flushed the system.  My appliance insurance denied my claim, based on the lack of maintenance, then not renewed my policy after 22 years. However, the service manual does not specify that the system needs to be flushed, only that lime in the heat exchanger would void the warranty on that part, and that if scaling occurred it should be cleaned.  Just like  a coffee maker.. I have a top of the line water softener system.  I was not shown any evidence of scaling. I called the manufacturer, who was able to identify the correct diagnostic procedure for the computer error code, and sent me the manual with the procedure.  The problem is either a bad switch or a bad circuit board.  The switch can be set by hand, but requires a partial disassembly to access it.  Setting it by hand, it will either work, establishing the switch at fault, or not work, establishing the circuit board at fault. When I called the plumber (repeatedly) regarding this procedure, and that I had the manual pages,  he never followed up with me.  This is the reason for the F in punctuality, although the first time he came out as scheduled.
- Richard S....