When I first went to 916 Floors shop, they provided me with great customer service and professional guidance on what type of hardwood to select based on foot traffic, pets, and other factors. They also provided me with hardwood samples for free to take home before I made my final decision. Paul came onsite to measure and provide a quote within two days. Within a week of my order, they called me to schedule the installment (considering this is probably a busy time of year for them, this promptness impressed me). Installation was professional and thorough. Slava came daily to oversee the process and mitigate any issues/concerns. The crew worked long, hard hours (for example, 7:30 a.m. to 7:00 p.m. on the second day), and they even hand-polished the wood to deliver immaculate results when they were done. Other people warned me how much dust a floor installation creates, but these installers were careful to hang plastic over adjoining doorways and openings so I really didn't have much problem with dust at all. There is probably more I could say, but the essence is that this company did an excellent job and I would strongly recommend them to others. They demonstrated excellent service, and high quality, professional work. I will use them again.