My dishwasher had flooded my kitchen, and now because of how the laminate flooring had been laid, the appliance serviceman was unable to pull out the unit for repair. I needed to have a floorboard removed so that the appliance repairman could access the unit. I called my (previous) flooring guy, who said he would call me back to set up an appointment, but he never did. He had a history of being unreliable and doing suboptimal work, and it seemed time to find someone new. I found Greg Owens Construction on Angie's List, and did a little background check with the California Department of Consumer Affairs' Contractors State Licensing Board (CSLB), which showed him to be bonded, licensed and insured -- a legitimate contractor who cared enough about his customers to jump through the hoops and be properly qualified. I liked that he was a small business and I would be dealing directly with the owner. I also noted that the CSLB showed no complaints against him. When I called, Mr. Owens promptly answered the phone himself -- no need to leave a message and then wait for him to get back to me. I explained the job, and we quickly set up a convenient appointment for him to come look at the job and give me an estimate. He actually arrived a few minutes early -- clean-cut, polite, articulate, pleasant, and professional -- looked at the job, told me his hourly rate and gave me an estimate of the job time, and we set up a convenient service appointment. I noticed when he left that he has a good quality, well-maintained, and clean service truck and work trailer. Mr. Owens was on time for the service call. Got right down to work, removed the water-damaged laminate floorboard, and showed some thought about how he did it. He was done in a reasonable amount of time, and left the work area clean. I needed him to wait until after I had the appliance repaired, to come and and replace the floorboard. When the appliance repair had been done, I called to schedule; Mr. Owens again picked up the call immediately, and made the appointment at my convenience. Again, he arrived on time, and did a good job in a reasonable amount of time and at a reasonable cost. I was very happy with the entire process. It is wonderful to have a dependable, reliable, professional contractor on call for the next time I need flooring maintenance and/or repairs -- or any other type of construction work around the house. I can confidently give Greg Owens Construction a five-star recommendation!