On 8/16/16 my 82 year old mother's air conditioning stopped cooling so she called Art Douglas Inc. They came out and after quite a while decided that she needed a new circuit board which the tech went and got, replaced and charged $477.00. On 8/24/16, AC went out again. They came back and after quite a while said that the AC unit had 20 pounds of refrigerant instead of 13 and now a multitude of other issues were the problem. My mother called me (2 hours away) and when I questioned how the additional refrigerant appeared in the unit, the "manager" became belligerent and said for us to get a second opinion. They said to fix the problem it would cost my mother $3400 or $13,000 for a new unit. I called a HVAC contractor where I lived and they said the only way for 20 pounds of refrigerant was for someone to put it there and that you would have problems in a week or two. We called another HVAC person to visit the house and he was able to fix the AC by installing a new TXV valve (which Art Douglas also told my mother was no longer made). I have since called this company requesting refund for the circuit board (they never left the board and at this point we don't even know if replacement was warranted). The "manager" said absolutely no refund and that they didn't put the refrigerant in the unit and hung up on me. By the way, when I called I asked to talk with the Owner, not the manager that gave me attitude the first time. Very sad, unprofessional company and if you are a senior citizen, beware!!!!
- Melinda M....
APreece Heating and Cooling
We have a home warranty. The warranty is paying for most of it. They came within an hour of it kicking out. I would recommend them. They're just very professional. They were very responsive and caring. The woman that we talked to -the receptionist - that did all the coordination was great. I definitely recommend them. It maybe took 20 minutes and they cleaned up.
- Sherrie C....
AAir Control Inc
I was pleased with their work. The service man was very good and very knowledgeable. He was retired military so this was a new job for him. He did a good job and we had something in common.
- Lawrence U....
DSkinner Air Conditioning
4 days later, the A/C quit working. My brother called him and told him my mother could not take this heat; she is 80 years old. Skinner said that he could not get there for a couple of days. We asked him for his license and he hung up.
- Vivian L....
AR & S Heating & Sheet Metal Inc
I was able to schedule an appointment for the next day. Technician was prompt, courteous and professional. He addressed the original problem and fixed 3 other problems he found and showed me.
- Roy F....
ALegacy Plumbing And Heating
Never in 20 years, living in this house, have I ever had a plumber travel from Monterey, CA, to do plumbing work on a house in Gonzales, CA. I was amazed that any plumber would come to Gonzales, CA, after 20 years of repeated negative experiences. Repaired the kitchen sink faucet. Replaced two (2) outdoor faucets. Recycled the water conditioner. Serviced the heating furnace. All work completed in a most excellent fashion. The plumber was very pleasant to work with. He was terrific.
- Jerome M....
DChris Wilson Plumbing & Heating Repairs Inc
Chris Wilson plumbing responded to a service call. They fixed my heater that was not working, and this took less than one hour's time and a small part was replaced. The total bill was almost $500, which I thought was outrageous. When I complained to the company, they explained they were on a fixed price system and did not bill hourly, but the charge had also been inflated by their service technician. Employees came to my house to investigate a heating problem, said they could install the requested air cleaner, and then never called me back. Later, they sent a check for the amount of the original service call that had been overcharged. I thought their charge was outrageous and their lack of response, after indicating they could fix another problem, was unfortunate. The fact that the business has a system that permits an employee to overcharge the customer, without corrective action, is unacceptable. I would never use them again.
- Gregg M....
FWilson’s Plumbing & Heating
Our furnace was not starting periodically. The initial service was to adjust the pressure at the gas valve at the furnace. This did not fix the problem and they were called again. On the second visit, after an hour of fiddling, the technician said there was a fault at the gas regulator feeding the whole house. Since we have two furnaces, I pointed out that this seemed unlikely. However, he insisted that it was the problem and that the gas company had to be called. Since he was already there, I asked him to replace the two air filters, normally $10 each at a hardware store. He said that, according to the fixed price in his rate book, it would cost me $90 even though he was already there. So, I declined. However, the two attempts to fix the furnace cost me $450. I called another heating contractor the next day. Their technician promptly replaced the gas valve in the furnace which resolved the problem. Total cost for parts and labor was $275. I have never used Wilson again.
- F A....
AR & S Heating & Sheet Metal Inc
Fast and friendly service. They arrived within an hour after I called, diagnosed the problem, returned to the shop to get the part, and had the furnace repaired before the house got cold. Great job!
- Martin J....
ABig Angelo's Plumbing & Heating
They came assessed my issue and replaced my hot water heater. I had guests staying in my home and they fixed the next day. A week or two later I began to see a water leak around the heater and realized my cooper pipe was also going bad, they came out the day I called and fixed my cooper pipe with no extra charge. Thank you!
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Business Description: Reliable Plumbing & Heating Services has been serving the Monterey, Santa Cruz & San Benito county area since 1987. We promise prompt and professional service to all of our customers. We look forward to solving all your plumbing & heating repair, installation and service needs. Call us now to schedule an appointment.
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Business Description: Is your Home or Business in need of routine maintenance, a quick and easy repair or a more complex HVAC installation or upgrade? No Need to worry! Our expert technicians can handle any job at a flat rate and their workmanship is guaranteed. We believe in good work at a fair price, from our family-owned business to your family. You can call us anytime to schedule a FREE estimate. We are ready to help.