I was unable to schedule service after many attempts. I called on a Saturday during open hours to schedule for the upcoming Wednesday. The person who answered the phone offered that I take an appointment for Saturday instead, and seeing an opportunity for same day service and hearing that he might get to me between 3pm and 5pm, I was very happy to accept his suggestion and took the Saturday appointment. At 7:30pm that night, I called to see if he was still planning on coming to my place for the Saturday appointment, and he said that he was willing to still come that night or on his day off, which is a Sunday, but the parts houses would all be closed, so he would likely have to come back a second time after diagnosing the problem. I gave him leave to enjoy his Sunday and instead asked him to add me to his Wednesday schedule in the morning. He agreed, and my life continued. On Wednesday morning, I called his office just before 8 am to confirm my appointment. They did not have a record of my appointment, but the woman who answered said that she would have the technician contact us when he returned from an AC service and add us to the day's schedule. I provided the phone number for my fiance who would be home all day to meet him. My fiance received a call around her lunch time and was told that he would be there the same day between 3pm and 5pm. It was not the morning appointment that we had asked for, but at least we would be seen. At 7:30pm, he still had not showed to repair or inspect the oven. I called to cancel service but received no answer and no answering machine... instead a computerized voice offered for me to enter my access code to access the administrator settings, which indicates to me that voice mail might not be set up, or that it was full, or some other error. I double checked the number that was dialed, and seeing that it was correct, decided to assume that the appointment was canceled. I will not make an attempt to schedule a 3rd appointment. With the level of interest this company has shown in communication their accurate work load to customers with whom they are negotiating service, and with the lack of interest they have shown in providing updates as their schedules change, I have determined that they must not be interested in acquiring new customers. As such, I will grant them their wish and take my business elsewhere. I had noted on Angies List prior to calling that the number one complaint was regarding communication about scheduling. I gave the company the benefit of the doubt. I have learned that my experience very much matches the experience of others who have complained about this issue before me. With regard to the ability of the technician to perform repairs, I cannot comment as I never met with him.