Recent Review: First, in full-disclosure I bought a Groupon, so the amount I paid was about half of the normal cost. However, as Groupon is a method to gain new customers, I wouldn't expect half the value.I bought 4 man hours of cleaning, which was 2 house cleaners for 2 hours. Once I bought the groupon and called the business, it took 3 or 4 days to get a return call. At that point, probably due to the response to the groupon, the first Saturday appointment I could get was 2 months away. On the day of the appointment, they came 2 hours early, I was glad I was home, it would've been very frustrating to miss them after such a long wait for the appointment. When I went back to work on Monday, I found a voice mail message there telling me they would be early. It seems that if they were going to change appointment times, they should've talked to a live person before telling the crew to show up.I purposely hadn't cleaned during the week before they came, so that I would be sure I could see a difference. When they left, I sat down on my couch to enjoy my newly cleaned house, and realized my coffee table hadn't been dusted. Later in the afternoon I looked at the bathroom a little closer, and there was a fairly large section of mildew at eye level in the shower, and I thought perhaps it was a stain, but it wiped right off with a Lysol wipe. Perhaps I have a misconception of what they were going to do, but I have a small house, and in 4 hours I figured I wouldn't have to still do things like dust, and that my house would actually appear clean.Several days later the owner emailed me to thank me for hiring them and provide me with the cost of cleaning on a regular basis. It was far more expensive than I was prepared to pay for house cleaning, especially since they missed some really obvious things. I politely declined, but the owner emailed back to ask why, saying "we want you to be happy." Since she asked, I told her my observations, and sent a photo of the coffee table I'd texted a friend after they left. I never heard back from her--not an apology, not an offer to "make me happy" (which I would've declined but appreciated). I'm fortunate to have found another cleaning company that has a reasonable price and does a fabulous job.