Recent Review: This started out as a negative review, but within an hour of posting, the owner of the business was at my door to apologize for the lack of service I'd originally received, and right the ship. MY OVEN WASN'T WORKING. I contacted G&R based on great reviews of the company and its owner, George. A technician with another company's logo on his truck arrived well within the appointment window and was extremely courteous. However, after I demonstrated the issue with the oven, he did not take it apart to examine anything, but still made the diagnosis that it was the control panel. He made a call to a parts supplier and informed me the parts were no longer available, end of story. That'll be $45. WHEN I ORIGINALLY CONTACTED G&R, I gave them the make and model number of the oven, with a detailed description of the issue. I didn't like that a subcontractor was dispatched without informing me, but that's common in that industry in Los Angeles. I was also a little miffed that they could have checked in advance on parts availability and counseled me on the likelihood of being able to make repairs, and given me the option of not bothering with the service call and the $45 fee, but that didn't happen. AFTER MY ORIGINAL POST, George called within an hour, leaving a message that showed his professionalism and dedication to providing excellent service and maintaining his reputation. To prove that, he arrived at my house shortly after to personally assess the situation. He dismantled the oven's control panel and made a diagnosis. He acknowledged that the parts are indeed not available from the original manufacturer, but would check all available resources to locate suitable replacements. He further vowed to train his subcontractor to operate to his own level of professionalism. IN THE END, even if George is unable to locate the parts and complete repairs, I will still use him for future needs and refer him to others. He understands the value of customer service and the importance of customer satisfaction.