Boulevard Pool Remodeling

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Award 2019Super Service Award
Recent Review: Majestic Pools and Rob Romero are fantastic! I now have a tropical paradise in my yard thanks to them. I bought a new home with a nice size yard hoping to build a pool one day. When the time was right, I contacted a few different pool builders I found on Angie?s List. I was very specific on what I wanted. It needed to be 40? long and free form in design. There was an existing waterfall and it all needed to come together somehow. The other pool designers came back to me with designs. Most had not listened to anything I said and were not even close. Rob came over a few times and discussed the pool and yard. He came up with a pool design that was perfect. He also referred me to Jesse York for the surrounding landscape design and that worked out great. When I said go. They broke ground a few days later.Everything went very smooth. Rob was on top of every aspect of the build. Rob was always available for questions and came by regularly. He was extremely flexible with my changes and upgrades along the way. Every single person on his crew was great. They treated me with the utmost respect and constantly checked to be sure I was happy with what they had done that day. I had decided to go with nontraditional coping and ledger stone. I had beautiful Turkish Travertine coping and Nevada Quartz ledger stone. Each stone hand cut and fit. His crew helped me with small but important decisions like grout and made me samples to choose. Sounds small but makes a huge difference in the overall look. I met with the Pebble Tec folks and they walked me through the process and were very helpful in looking at the overall design and picking the right color. Like I said, Rob has the best of the best working for him. My pool is about 24,000 gallons. It has 3 Pentair variable speed pumps and the waterfall now works through the pool cleaning system. We added solar and it is really working nice. I can control the pool, pool lights, yard lights, spa, waterfall, spillway, heater, solar all remotely. When I say remote, I mean from my iPhone. I can be anywhere and turn on the Jacuzzi! They also installed intelligent lighting for many different pool colors or themes that can keep changing depending on the mood you want to set. On the landscape portion, I went with Gabriel at Rivers Landscape. They tied in everything to Rob?s pool design with an outdoor kitchen, new outdoor bathroom, pavers, pergola, spiral stairs, putting green and more. These two companies have done a lot of work together. I think it is important that your landscape company has a good relationship with your pool builder. It?s construction, they both need to be a little flexible towards a common goal and they were. To sum it up, I?m a very tough customer. I do lots of research and investigate before I buy. I?ve done the work for you. The pool has been done for a few months and I am very happy with it. I now have a Tropical Paradise in my yard. Rob and I remain in contact regularly. It?s my first pool and small questions pop up and he is always happy to help. It?s not just a sale to this company. They really do care and take great pride in their work. Just call Rob at Majestic Pools and get the pool of your dreams. You?ll be glad you did.
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Business Description: CCC Pool Services Inc
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Business Description: Family owned & operated.
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Business Description: San Diego Pools is a family owned and operated swimming pool design and construction company. We have built custom swimming pools and spas throughout the San Diego area for over 30 years. Our clients are what make our business grow so we focus on providing exceptional customer service while creating the backyard of their dreams. We only use top-of-the- line Pentair Pool Equipment and quality structure and finishes. Every project is hand designed and carefully crafted to enhance your backyard experience. We cover all of San Diego, Temecula, Riverside, and South Orange. We are open to other areas, just ask! Contact us! 1(888)SDPOOLS
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Business Description: Suntrek Industries was founded in 1991 by Roy Heine after he had invented and patented a system for heating swimming pools. While most companies are focused mainly on PV (photovoltaic), Suntrek focuses on The Power of Three - PV, solar water heating, and solar pool heating. We also manufacture, design, and install each system. One Company, One source, with many satisfied customers. Our vision is to make the use of solar energy easy, affordable, and accessible for all industrial, commercial, government, and residential customers. For more information please visit our website; www.suntreksolar.com. We are a relationship company that prides itself on delivering superior customer service and a sterling reputation in the industry. The majority of our business comes from the referral of satisfied builders and customers who have experienced our products and services first-hand.
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Award 2019Super Service Award
Recent Review: The owner, Brian Kohl, is very professional, very conscientious, and exceptionally “customer service” oriented. We give him our very highest recommendations. He understands complex pool equipment.
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Business Description: 30 years experience family owned business Specializing in New Pool Design, Pool Remodels, and Pool Maintenance.
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Recent Review: Very thorough inspection! Kevin spent a ton of time explaining every issue with our new pool. He wanted us to be completely informed about being pool owners and was extremely helpful in gaining all the information we needed to care for our new pool.
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Recent Review: THE POOL SERVICE IS THE BEST. ON TIME AND VERY COMPLETE. BUILDS SWIMMING POOLS ALSO WITH GREAT CARE AND SPEED. CLEANS AND BUILDS SWIMMING POOLS.

Reviews in Boulevard for Pool Remodeling

ALESLIE'S POOL SUPPLIES
LESLIE SWIMMING POOL SUPPLIES IS CONVENIENTLY LOCATED IN ESCONDIDO. ALL OF THE STORE PERSONNEL WERE VERY HELPFUL TO THIS NEW POOL OWNER. I WAS STEERED TO THE APPROPRIATE FLOTATION DEVICES AND HAVE BEEN VERY HAPPY WITH MY PURCHASES.
- Tom F....
APARADISE CUSTOM POOLS, INC.
THE POOL SERVICE IS THE BEST. ON TIME AND VERY COMPLETE. BUILDS SWIMMING POOLS ALSO WITH GREAT CARE AND SPEED. CLEANS AND BUILDS SWIMMING POOLS.
- Pat V....
AWatters Clean Pool Service and Repair
Lance, is a very reliable and professional person. He takes great pride in his work at all times and communicates excellently. This is the second time that I have used his service and will be calling him back if I need anything else done. He installed my a new filter system for me. He also did some "minor" plumbing of the filter at no charge. I have called Lance on numerous occasions with some "technical" questions regarding pool chemicals and he has always been more than helpful. He even stopped by my house to make sure everything was alright. He is the most reliable and honest pool man around!
- Sheldon G....
ADistinguished Pools Inc
This was the third swimming pool we had designed and built.  Distinguished Pools was the best swimming pool contractor out of the three.  Dan Ramos (the owner) was "hands on" from the beginning to the end of the process.  His crew was efficient and professional.  I would highly recommend Distinguished Pools.
- Martin H....
FULTRASCAPE CONSTRUCTION, INC.
We contacted Ultrascape for a bid to build a pool and build hardscape and softscape for our backyard. They failed to show up or call to cancel two scheduled appointments. We decided not to schedule a third appointment since they are unlikely to be responsive during construction if they don't even make their pre-construction appointments.
- Ken R....
ASun & Fun Pool Svc
Hal did a fantastic job. Fast and perfect. I didn't even have to be home. From initial contact to completed repair was less than 24 hours. I'd recommend Sun & Fun Pool Svc to anyone.
- Ken D....
BBLUE MOON POOLS INC
THE INITIAL CONTRACT FOR THE REMODEL WAS SIGNED ON: FRIDAY, JUNE 27, 2014. WORK BEGAN ON: WEDNESDAY, JULY 2, 2014. WORK WAS COMPLETED ON: FRIDAY, AUGUST 29, 2014. I WISH TO MAKE THIS CLEAR. THE ABOVE RATINGS I GAVE THIS COMPANY ARE BASED ON THEIR OVERALL PERFORMANCE. IF I WERE TO RATE THE COMPANY JUST ON THEIR POOL REMODELING PROJECT ALONE, I WOULD HAVE GIVEN THEM ALL and quot;A'sand quot;. HOWEVER, I RATED THEM BASED ON THE ENTIRE PROJECT, INCLUDING THEIR QUALITY CONTROL AND THEIR AFTER CLEAN-UP PROCEDURES. THEIR QUALITY CONTROL IS WHERE I FEEL THE COMPANY FAILED IN THEIR RESPONSIBILITY. BEFORE THE CONTRACT WAS SIGNED, MR. JOEY CHAVEZ, ONE OF BLUE MOON’S PROJECT ESTIMATOR’S, ALONG WITH MR. LUPE MARISCAL, THE COMPANY'S OWNER and PRESIDENT, VISITED WITH MY WIFE AND ME AT OUR HOME ON TWO DIFFERENT OCCASIONS TO EXPLAIN HOW THE REMODELING PROJECT WOULD GO AND TO ANSWER ANY QUESTIONS WE MIGHT HAVE. PRIOR TO THIS, WE HAD INTERVIEWED FOUR OTHER POOL REMODELING COMPANIES BEFORE WE DECIDED TO HIRE BLUE MOON. BOTH MY WIFE AND I WERE VERY IMPRESSED WITH WHAT MR. CHAVEZ AND MR. MARISCAL GUARANTEED IN THE CONTRACT. PART OF THE PACKAGE JOEY HAD GIVEN US DURING ONE OF HIS INITIAL VISITS WAS A LIST OF PAST CLIENTS HE SAID WOULD BE GLAD TO ALLOW US TO COME OVER AND SEE FIRST HAND THE QUALITY OF WORK BLUE MOON DOES. I TRIED CALLING ABOUT 6 OF THE PEOPLE ON THE LIST BUT I GOT EITHER NO ANSWER OR THE NUMBER HAD BEEN DISCONNECTED. JOEY DID HOWEVER TAKE US OVER TO A CONDOMINIUM RESIDENCE AREA IN WHICH BLUE MOON HAD DONE THE REMODEL. THIS WAS A COMMERCIAL PROJECT. FROM WHAT MY WIFE AND I COULD TELL, IT APPEARED TO BE A NICE REMODEL. WE STILL WERE UNABLE TO TALK TO ANYONE DIRECTLY ABOUT THEIR WORK. I WONDERED ABOUT THAT BUT IT WASN'T ENOUGH TO DOUBT THE QUALITY OF THEIR WORK. ANOTHER SMALL ISSUE WAS THE FACT THAT THEY TOLD US AFTER COMPLETION OF THE PROJECT THEY WOULD COME OVER AND TAKE A SERIES OF PHOTOS OF THE POOL AND POSSIBLY INCLUDE THEM IN THEIR BROCHURE. THEY NEVER FOLLOWED THROUGH WITH THAT. I MENTION THESE PURELY AS and quot;FOOD FOR THOUGHT.and quot; ANYONE CONTEMPLATING USING BLUE MOON POOLS SHOULD MAKE UP THEIR OWN MINDS ABOUT THESE TWO ISSUES. THEY DID NOT SWAY OUR DECISION. DURING THE TWO MONTHS OR SO IT TOOK TO COMPLETE THE PROJECT, BOTH JOEY AND LUPE VISITED THE SITE A NUMBER OF TIMES. MY WIFE AND I WERE IMPRESSED BECAUSE IT APPEARED THAT THE OWNER OF THE COMPANY, AND ONE OF HIS ESTIMATOR'S TOOK A REAL INTEREST IN HOW THE PROJECT WAS PROCEEDING. BECAUSE THE REMODEL REQUIRED THAT SOME OF OUR OUTDOOR FURNITURE AND PLANTS BE MOVED, AND ALSO BECAUSE IT REQUIRED THAT SOME TRENCHES BE DUG, I WAS CONCERNED ABOUT HOW OUR PROPERTY WOULD LOOK AFTER COMPLETION. I WAS ESPECIALLY CONCERNED ABOUT ONE OF THE TRENCHES THAT WAS ABOUT 2 FEET DEEP, 2 FEET WIDE AND APPROXIMATELY 75 FEET LONG WHICH CONTAINED THE MAJORITY OF THE NEW PLUMBING AND RAN ACROSS THE ENTIRE BACK OF OUR PROPERTY. BOTH JOEY AND LUPE ASSURED US ON A NUMBER OF OCCASIONS THAT WHEN THE PROJECT WAS COMPLETED AND BLUE MOON LEFT, OUR BACKYARD, WITH THE EXCEPTION OF THE NEW POOL OF COURSE, WOULD LOOK EXACTLY LIKE IT DID BEFORE THEY STARTED. WELL UNFORTUNATELY THIS WAS NOT THE CASE. HOWEVER, IN RETROSPECT, ALL THE CREWS, WHICH BY THE WAY WERE ACTUAL BLUE MOON EMPLOYEES AND NOT HIRED CONTRACTOR'S, COULD NOT HAVE BEEN MORE POLITE OR PROFESSIONAL. THEY WERE ALWAYS WILLING TO ANSWER ANY QUESTIONS WE MIGHT HAVE HAD, AND ALWAYS EXPLAINED THE VARIOUS STEPS IN THE REMODEL. WE COULDN’T HAVE BEEN MORE PLEASED. BUT BEGINNING AROUND TWO WEEKS OR SO PRIOR TO THE COMPLETION, I NOTICED THAT JOEY AND LUPE WERE ABSENT FROM VISITING US, WITH THE EXCEPTION OF LUPE VISITING ONCE DURING THAT PERIOD OF TIME. I DIDN’T THINK MUCH ABOUT THAT BECAUSE I JUST FIGURED EITHER JOEY OR LUPE WOULD COME OUT FOR A FINAL QUALITY CONTROL INSPECTION. THAT NEVER HAPPENED. ON FRIDAY, AUGUST 29TH, AFTER BLUE MOON'S CREW STATED THAT THE PROJECT WAS COMPLETE AND LEFT, I LOOKED OVER THE WORK MYSELF AND DISCOVERED THAT THERE WERE A NUMBER THINGS LEFT UNDONE AND THAT REQUIRED FURTHER ATTENTION. I DON'T BLAME THE CREWS FOR THIS OVERSIGHT, I BLAME THE QUALITY CONTROL OF THE COMPANY. MOST OF THESE ITEMS COULD HAVE BEEN TAKEN CARE OF WHEN THE CREW WAS THERE BUT BECAUSE OF TIME CONSTRAINTS WITH THE COMPANY, THEY JUST COULD NOT COMPLETE EVERYTHING. THE FOLLOWING WAS NOT COMPLETED: 1) THE PICNIC TABLE, WHICH THEY INITIALLY MOVED, IS MADE OUT OF CEMENT AND EXTREMELY HEAVY. THIS WAS NEVER MOVED BACK INTO PLACE. 2) THE TRENCHES WERE SOMEWHAT BACKFILLED BUT NOT COMPLETELY, THUS LEAVING A NOTICEABLE (2 INCH) DEPRESSION OR INDENTATION IN THE GROUND. ONE OF THE SMALLER TRENCHES HAD NOT BEEN BACKFILLED AT ALL. 3) NONE OF THE TRENCHES HAD BEEN RESEEDED WITH GRASS AS HAD BEEN PROMISED BY THE COMPANY. 4) THERE WAS ALSO A VERY UNSIGHTLY TRENCH WHICH COMPLETELY SURROUNDED THE POOL DECK WHERE THE FORMS FOR THE CONCRETE HAD BEEN PLACED. THEY MADE NO ATTEMPT TO BACKFILL THIS TRENCH. 5) THEY LEFT BEHIND, FOR LACK OF A BETTER DESCRIPTION, A BIG WAD OF ELECTRICAL WIRES WHICH WERE COMPLETELY EXPOSED AROUND THE NEW “J” BOX THAT THEY INSTALLED. 6) NONE OF THE ELECTRICAL OUTLETS WE HAVE IN THE BACK YARD WERE WORKING AFTER THE COMPLETION OF THE POOL REMODEL. 7) THEY DID NOT REPLANT A ROW OF ROSE BUSHES WHICH NEEDED TO BE REMOVED FOR ONE OF THE TRENCHES. I REMEMBER THERE WAS SOME CONVERSATION WE HAD OVER THIS WITH LUPE AND WE WERE TOLD THAT THESE ROSE BUSHES WOULD BE REPLACED. 8) THE “AUTO-SHUTOFF” VALVE FOR THE POOL, FOR WHICH WE PAID $750.00 EXTRA WAS NOT INSTALLED PROPERLY AND DID NOT WORK AT ALL. ON THE SAME DAY, AUGUST 29TH, AFTER THE CREWS HAD ALL LEFT, I CALLED BLUE MOON AND SPOKE WITH JOEY. I EXPLAINED TO HIM THE DISCREPANCIES I HAD FOUND. RIGHT AWAY I COULD DETECT, WHAT I FELT, WAS A BIT OF AN ATTITUDE IN HIS VOICE WHEN I EXPLAINED WHAT NEEDED TO BE DONE. HE WAS NOT ARROGANT OR NASTY BUT THIS ATTITUDE WAS SOMETHING THAT JOEY HAD NEVER EXHIBITED TO US BEFORE AND I WAS, TO SAY THE LEAST, SURPRISED. HE NEVERTHELESS STATED THAT HE WOULD GET SOMEBODY OUT TO MY PLACE AND TAKE CARE OF THOSE ISSUES. 09/02/2014: TWO MEMBERS OF BLUE MOON’S CREW SHOWED UP TO TAKE CARE OF ALL THE ISSUES EXCEPT THE ELECTRICAL PROBLEMS. THE ONLY PROBLEM WAS THAT THIS CREW FAILED TO COMPLETE THESE TASKS UP TO THE STANDARDS THAT MY WIFE AND I HAD PREVIOUSLY WITNESSED THROUGHOUT THE VARIOUS PHASES OF THE POOL PROJECT, I.E., THEY STILL DID NOT BACKFILL THE TRENCHES COMPLETELY. ONLY HALF OF THE TRENCH AROUND THE POOL DECK WAS BACKFILLED. THE PORTION AROUND THE BACK OF THE POOL WAS NOT ADDRESSED AT ALL. WHEN THEY ATTEMPTED TO MOVE THE CEMENT PICNIC TABLETOP, IT WAS TOO HEAVY FOR A CREW OF ONLY TWO TO LIFT, EVEN WHEN I HELPED. SO THEY DECIDED TO ROLL IT ON IT'S EDGE WHICH RESULTED IN SOME AREAS OF THE TABLE EDGE BREAKING. I WAS REALLY NOT HAPPY ABOUT THAT BUT DUE TO THE NEGATIVE FEELING I GOT WHEN I SPOKE TO JOEY 4 DAYS EARLIER, I JUST DECIDED TO LET THESE THINGS GO. BESIDES, I WAS TIRED OF ALL THE CONSTRUCTION THAT HAD BEEN GOING ON FOR THE PAST TWO MONTHS IN OUR BACK YARD I JUST WANTED SOME PEACE AND TO GET THE PROJECT OVER WITH. ON SEPTEMBER 4TH, THE ELECTRICIAN CAME OVER AND RESTORED POWER TO ALL OF THE OUTLETS. AS I STATED PREVIOUSLY, THE OVERALL POOL REMODELING PROJECT COULD NOT HAVE BEEN BETTER. OUR POOL LOOKS FANTASTIC. BUT IN MY HUMBLE OPINION, BLUE MOON’S QUALITY CONTROL, OR LACK THEREOF, WAS OF CONSIDERABLE CONCERN TO ME. BOTH JOEY AND LUPE HAD GAINED OUR TRUST, AND WE HAD DEVELOPED AN HONEST RELATIONSHIP WITH THEM. BECAUSE OF THIS RELATIONSHIP, MY WIFE AND I FELT AS IF THE COMPANY HAD ABANDONED US TOWARDS THE END OF THE PROJECT. IF THIS IS COMMON PRACTICE FOR BLUE MOON POOLS, THEY SHOULD FOCUS ON BETTER P.R., ESPECIALLY WHEN IT COMES TO THE FINAL PHASES OF A PROJECT. AFTER ALL THIS, NO ONE FROM BLUE MOON POOLS HAS EVER PAID US A VISIT TO REVIEW THE FINAL WORK. I'M VERY DISAPPOINTED ABOUT THIS ESPECIALLY WHEN IT COMES FROM A COMPANY WHO DOES SUCH QUALITY WORK.
- Wayne A....
FPLACID POOLS
TERRIBLE EXPERIENCE. I WAS NOT INFORMED OF PROPER MAINTENANCE PROCEDURES. WHEN THE PLASTER DEVELOPED CRACKS AND I REQUESTED A REPAIR, I WAS TREATED IN A VERY DISCOURTEOUS MANNER.
- Joslyn S....
APacific Chemical Pool Service Inc
WE HAVE USED THIS COMPANY FOR 20+ YEARS FOR OUR POOL CHEMICALS AND HAVE USED THEIR CONTACTS FOR THE UP KEEP OF OUR POOL EQUIPMENT. THEY ARE VERY DEPENDABLE AND THE SERVICE PEOPLE ARE VERY FRIENDLY. HE EVEN LIKES AND PETS OUR DOGS!
- Gracia G....
ALeak Terminators
We had a very bad swimming pool leak in a very old, deep pool and we tried everything to locate it to no avail. I made over 14 calls on Monday as we were loosing water like crazy. Mike of Blue Wave Pools called me back promptly referring me to Justin who owns the Leak Terminator and Serenity Pools. Which needless to say, I really appreciated. Of course I looked Justin up on Angies List, to find a few unfavorable reviews, but they were from years ago and when Justin had actually done work for someone he got very good reviews. Coming so highly referred, I gave him a call. Much to my surprise he called me back quite quickly! Justin was very encouraging about our situation and seemed very confident that he could FIND and REPAIR our leak, as he had been at this for 28 years. He was able to fit me in to his schedule quickly due to the great water loss and arrived just as promised, on time ! Being an Angies List Customer and Service Provider myself for over 7 years, I decided NOT to tell him I was an Angies List Customer.... I found Justin to be VERY PROFESSIONAL and VERY KNOWLEDGEABLE ! He had high tech equipment for detecting leaks and went though lots of tests to make sure he found the problem. When he located the leak, he was also able to repair it as well due to his years of experience in building pools and truly understanding all the ins and outs. (which several companies did not do, they only locate leaks but don't know how to repair them.) In the end Justin saved my husband and I over $1,500.00 ! Justin is a true Professional in his field. A very honest and nice person. I highly recommend him.
- Henry E....