Recent Review: When I first contacted Crystal regarding my washing machine repair she was very honest and said her experience with my brand has not been positive. She said she could come out and evaluate the problem and go from there and that there was a house call fee. That seemed fair so we scheduled an appointment. Crystal was very professional and prompt. She found the problem and was able to replace the rocker arm but had to order the new computer board. When she returned on Friday to install the board, my husband was a little late and she called because she was concerned with his welfare. I would highly recommend Crystal; she is friendly, professional and cleaned up after she finished the job. No more washing machine banging around the laundry room.