[Note: My original review of the company was going to be one notch better, but slowater.com lost that notch between me writing the review and posting it!] We were considering Hague Water for our whole-house water system on our brand new house (200 miles from our current residence). Slowater.com was the local distributor. This review is not a reflection on the actual hardware — we don’t have enough information on that yet — but solely based on our experience with Slowater during installation which, all in all, took 7 visits spanning 14 weeks (Jan 14 to April 15th) for a system in a brand new house which is already plumbed for a full-house water treatment system, requiring zero work on the house itself! Though the owner's son (EricF) did extend us an 8% discount on the project, his arrogant and unapologetic attitude, coupled with a lack of accountability, has left us very unimpressed. Visit #1 We met the sales guy (EricB) on the property for our initial water test. EricB was professional and appeared knowledgeable. We ended up choosing Hague because of him. He answered our questions and mentioned that the installation would take “a few hours.” We made an installation appointment for a few weeks away — not within days — enough time so that there should not have been any surprises. Dealing with EricB continues to be the only positive experiences we have had with slowater.com. He will reappear later in the story… Our rating reflects what happened during the next 6 visits… Visit #2 - We left at the crack of dawn to drive the 200 miles to meet the installer. He was almost two hours late. - After a few hours of just puttering around, NOTHING had been done. - He casually declared that he did NOT have all of our equipment, and that he has to return. - We spoke with EricB and he promised that the next time “the owner” will be there and will take over the installation; we made an appointment for the following week. Visit #3 - Once again, we were on the property on time for the appointment. - The same installer showed up forty minutes late, dropped off his worker, and leaves to buy more material (bleach!). He was gone for over an hour. - Again, after hours of puttering around, the only thing that had been done by what turned out to be the trainee, was some piping that blocked access to our condensation outlets!! - We asked him to not do that, called EricB… who called EricF… who turns out is part owner. EricF showed up to the property. - He agreed that the installers were not doing the right thing, and sent them home. - He causally declares that he was aware that the first visit would be a failure because, well, he knew they didn’t have the equipment. Of course he didn’t bother telling us not to make the 400 miles of round trip drive. - Then he tried to sell us more filters — add-ons to the treatment system we had signed up for — to which we pointed out that he is failing to install the first system, and perhaps he should first install the primary system before trying to sell us add-ons. - He promised to send his “best installer” next time. Visit #4 - Another installer showed up and did appear to be competent. He installed the system, albeit haphazardly placed in our basement. - The next day we found a puddle of water and 2 leaks on the PVC connections. Visit #5 - The installer came back and fixed the leaks we had found, plus another he found himself. Visit #6 - EricF came back to adjust the system. Visit #7 - We return to the property after 2 weeks only to find a massive leak in yet another PVC connector, our basement soaking with water; the water had seeped up on furnace platform, had seeped thru the concrete walls to the garage and soaked our furniture. - It appears that the failed connector was previously used… yes, a used PVC connector. - EricB takes over our case again. As previously stated, he is the only positive experience we have ever had with these folks. He sent the installer back to repair.