I want to include a timeline here since it's very relevant to the follow-up section of the services performed. 1/17: I email them asking if they do ponds.1/17: They email back to say yes.1/17: I email to ask if they could make it on Friday (1/20) for an appointment.1/20: They email back to say "I don?t have anything for today but can put you down for next Friday 1/27" [yes, weird, but OK]1/27: They show up. They do a pretty good job with the cleaning and the light installation. They also claimed to have sealed the pond. Dave assures me that if it continues to leak, just let him know and they'll be back to fix it. I had already paid for their services on an Angie's List deal, but I tipped them anyway, since they *seemed* to have done a good job.1/29: I turn back on the pump for the pond (had to take it off to allow the sealant to dry). The thing is still leaking. I try to adjust things and monitor, but the leaking continues.2/02: I email them to say the pond is leaking. I say I will continue to adjust and monitor.2/10: I email them to say the pond is still leaking. I ask what we can do about this.2/17: I send a follow-up email.3/08: I send another follow-up email.3/28: I send another follow-up email.5/30: Today. It's now been almost four months since I have tried to contact this company, with no response. At the very least, this amounts to lousy customer service. At worst, they did not do the job they were paid to do, and never came back to fix it. It's really the worst of the worst that are eager to get your business, but provide poor work, and never even respond to a customer after the fact. There are a ton of landscaping folks out there -- find someone else.