Recent Review: Dave and his wife Kelly are both very easy to get along with. I would deal with them again and have already recommended them to someone else. We are snowbirds from Canada and i know that I could call them up to do a job for us, while we aren't there, and it would be done well and at a fair price. We had the job estimated by 3 other companies and, while Dave wasn't necessarily the least expensive, he wasn't the most either but, he was the one we felt most comfortable working with.
Business Description: DBA: One Hour Air Conditioning & Heating. We are called Arizona's On Time Heating and Air Conditioning company. We do maintenance on furnaces and air conditioners so they don't break, we fix them when they break and replace them when they get old and inefficient.
Dave and his wife Kelly are both very easy to get along with. I would deal with them again and have already recommended them to someone else. We are snowbirds from Canada and i know that I could call them up to do a job for us, while we aren't there, and it would be done well and at a fair price. We had the job estimated by 3 other companies and, while Dave wasn't necessarily the least expensive, he wasn't the most either but, he was the one we felt most comfortable working with.
- Linda L....
FPitzer's One Hour Air Conditioning & Heating
I made the above call at about 8:30 A.M. and under duress agreed to price and was told I have an 'open appointment' for the entire day and tech would call me before coming out. I again requested emergency one hour service and was told again, this would be impossible as 'they could not locate their tech.' P I did mention my concerns about possible gas leakage, not feeling well and need for emergency service NOW but rep ignored all vital info. I would have called gas company but prior experience suggested that it would take them several hours to get a tech out, at best and indeed have prior issues with my utility provider and services some tech perform locally. I spent about 7 minutes with a Pitzner rep on the phone, trying to get a firm time and schedule it ASAP but rep refused to relent about my having an open appointment. I informed them that after I hung up the one hour service committment began tolling and politely hung up. While waiting I began calling other heating/cooling firms and lucked out on one which was local. The tech promised to be at my place to check shut off of appliance w/in 10 minutes and come out tomorrow for diagnosis of problem for $79.00...I made a firm commitment to other company. I called Pitzer's back at around 8:45 A.M. and cancelled appointment, this time I spoke to a different women in scheduling and she too informed me that they could not provide emergency service or promised 'one hour service' as the Kingman tech. was still 'missing..' I advised her would report this to corporate headquarter on Net which I did and never got a response back... The locally owned second company was on my premises as promised in less than 10 minutes and secured the heater and did return as promised next day for $79 to diagnosis problems... Lastly, have never used this company before despite receiving regular mail advertisement. Based on solely circumstantial evidence from would guess about 10 other neighbors, friends, etc...was told based on their experience that company is bad, overcharges, replaces things that do no warrant repair and to avoid. Based on my experience, and lack of corporate response to my complaint on point, I would urge all locals caution as I believe(have J.D. from Univ. of AZ) company falsely advertising and is likely going out of business in my area.