Whetstone Hardwood Floor Installation

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Reviews in Whetstone for Installing Hardwood Floors

FExpress Flooring LLC
They've been here three times already to repair it and the technician says they cannot fix the way it's buckling and the gaps on the floor where the dirt is getting into it. They said that was all that could be done, so we were contesting it. They just slacked up over the floor that we ripped up. It's really bad. They've been out trying to fix it and they said that was the best they could do. They're not truthful and their salesman would say anything to get a sale. They charged us a hundred dollars a square foot. They wouldn't call me back until we got in touch with the Better Business Bureau and called the credit card company and told them we were not going to pay. They called us when they found out that they weren't going to get paid until they got it fixed. They lied and I would never use them again.
- Catherine V....
CExpress Flooring LLC
They advertise on TV a lot. They were really slow in getting started, and we had to renegotiating to get the contract because they took so long, but the job wasn’t too bad because some of the tiles were uneven, and it could have been better. The price was not too bad. They wanted time to start with, and because they didn’t bother to show up, I told them to forget it by sending them a registered letter in to that effect, and now we renegotiated it. It was a fair price for removing the old tile, removing the carpeting , cleaning up the floors and laying new tiles. We weren’t too much unhappy with the price, but like I said they were a little bit slow in dealing with us here in sierra vista. I would not use them again in the future.
- Charles D....
FAlley Carpet & Flooring
It started with them not making the start date. the floor had to be removed partially because of faulty pieces that the installer cracked and left in place. The project has been ongoing and complaints have been made with the BBB with no resolution. Parts of the floors are still bowing and lifting. they had someone come in from the maker of the floors and they stated that the install was bad. They also suggested to not allow standing water. we explained that there is never standing water however we will follow their advice. We called because the floor was bowing still a year later and the owner refuses to return calls
- Amy B....
ACOCHISE FLOOR COVERING
We took quite a while lining up materials. Troy was very patient with us. He even held his pricing for several months while our new kitchen cabinets were built and installed. As soon as the cabinets were in Cochise Flooring started on the laminate floors. In just a week they were done. We gave them a few days off so the new baseboards could go in. They will be back soon to install carpet.
- Richard A....
BLOWE'S
I liked the price, they had a sale and I got a good price.  Everything was great except for the time limit.  Once I got the installation it was good and it was just that from the time I purchased it to the time the actual install happened.
- Jose S....
DLOWE'S
Salespeople in store were clueless about install. I was sold a saw that was completely wrong for my project and had to return it. Store employees repeatedly gave wrong recommendations about installation and repeatedly told me how easy it was to do. It isn't. Ultimately, I hired one of their contractors to install the floor. This appeared to completely flummox the in-store employees who kept giving me paperwork to buy more laminate which I had already purchased. The floor installer did an adequate but not stellar job and never replaced the strip in front of the sliding glass door or the brackets which held the closet doors at the bottom. Unless you have construction experience, do not rely on Lowe's employees to learn a construction skill. They really appear to have no idea.
- Cynthia F....
BA Ward Cleaning & Restoration
He was here very quickly.  The sub-contractor he had working with him was very good as well.  We weren't very happy about the fact that we contracted with him to do our flooring, and it was a pretty slow process.  We got rid of our carpeting and had tile put down.  I wasn't go impressed with the quality of the work.  I don't think that they sealed the tile correctly because we already have problems with the grout breaking up.
- Andrew V....
AStanley Steemer
They were very professional, team of two, drove from Tucson so dispatcher called me twice prior to their arrival. The carpets look great and upholstery too although the furniture is pretty old and worn. In one bedroom there were stains on carpet that other cleaners couldn't remove but these guys did. They moved everything I wanted moved and put coasters under furniture that was moved and cleaned. I think the equipment worked very well. Last year the cleaner I used did a bad job and I was worried about that. The carpets took days to dry and still looked dirty. He left water on the tile floors and I was not happy about that. He said he really didn't have anything to dry it. Stanley Steemer brought everything they needed to clean after themselves and even left caution stickies in doorways. I will definitely use them again.
- Ann M....
ACANNNON'S CREATIVE SURFACES
They were wonderful.  They are very expensive but the work that they do is beautiful.  Everybody that has ever come in here says they love it.  If you want something done right and he guarantees his work then he is very worth going with.
- Bud A....
DPatriots Remodeling LLC
Overall, it was a very bad experience, It was a huge investment for us, but Patriots Remodeling turned a 3 week Remodel into an 8 week disaster. I must comment that I am compassionate about the illness in his family and I am very understanding, but Our needs as paying customers were ignored and disrespected, His crew was kind and courteous and with the proper leadership they would probably be one of the best crews in southern Arizona. I learned a valuable lesson form this experience.
- Joseph C....

Flooring Sales and Installation in Whetstone

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Recent Review: We had a good experience with Brazilian Direct. They came in and got the job done. They weren't on their cell phones or running back and forth, wasting time. They worked really good as a team, together. They were responsive to what I wanted. They were prompt and exactly on time.
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Recent Review: Custom floor went well during installation in September. I requested (twice) one more coat ot finish (polyeurethane) to close out final grain. At that time also contracted for office floor with engineered wood, with the agreement that the engineered wood would be in long lengths so as to match. Expected final coat of living room during the office installation Wood delivered included many short pieces in the two boxes opened. Multiple phone calls yielded assurances that the remaining 12 boxes would have longer lengths. Completed work showed no long lengths (over 4 feet) and many, many 18 incl lenghts.ENMAR solution waqs -"take it or leave it" although business office already emptied for installation. Letter to ENMAR and ROC as follows ENMAR Hardwood Flooring, Inc. 560 E. Germann Road, Suite 105 Gilbert, AZ 85297 Dear Sirs, Please find the enclosed check #3441 in the amount of $998.13, $400 less that the amount requested in your invoice #5566. The remaining $400 has been mailed to the Registrar of Contractors in check # 3442, for the benefit (FBO) of Enmar Hardwood Flooring. This action discharges our responsibility to pay, and also communicates our disappointment in your treatment of customer concerns. Specifically, with regards to the living room floor you installed immediately prior to the office floor covered by invoice 5566, we were most pleased with the installation but requested on two occasions, once to Todd and once to Tricia, that an additional application of polyurethane finish be applied to completely close the grain of the wood and seams. These requests were not acknowledged, but we expected the last coat to be applied when the office floor was installed. With regards to the office floor, we agreed to proceed with this installation based upon Todd Thompson?s assurances that the engineered wood sections were of significantly greater length that our past experience, and that the floor would not have extensive butt seams. Once the product was supplied and delivered by ENMAR, Inspection of two boxes (of 16) revealed that although the container length was 7 feet, the maximum length piece was 4 feet, accompanied by multiple pieces only 15.5 inches in length. I was assured by Todd Thompson that every box ?should? contain at least one full-length section (7 feet). Installation of 15 boxes revealed that not one piece exceeded the 4 foot dimension. In other words, the ENMAR sales presentation and subsequent assurances were without merit. Actions and misstatements must come with consequences. Presentation of Check #3442 for payment will release this letter to the public domain. Sincerely, Michael Rendine Cc: Registrar of Contractors
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Recent Review: The staff at Reva's Floor Decor was wonderful and helped us choose a design for our fireplace remodel that would fit our decor. With their advice we chose porcelain tile over stone. The tile not only looks phenomenal, it is much easier to keep clean. We are very happy and satisfied with their service.
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Recent Review: I think my carpets might have been the original ones the house was built with, on a 60 year old house you can imagine they were pretty gross and raggedy looking. I looked online and found the Carpets of Dalton Flooring website. They had lots to choose from so I went to their showroom and talked with Nick. He showed me several choices and I found the carpet that I liked. He explained the differences in carpet to me and I was impressed with how knowledgeable he was when it came to his trade. We arranged a time for a good time for the installers to come in and get the new carpet in. They showed up when they were scheduled to and did a great job. I am happy to say the new carpet looks awesome and has given the house a new feel. My next project is the kitchen and dining room and I am looking at their hardwood flooring options and with any luck I am going to have the do my cabinets too. The service was amazing, they knew exactly what I needed and I will recommend Carpets of Dalton to anyone. Sean S. Flagstaff AZ
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Business Description: WARMZONE is a national company designs and sells radiant snow removal systems for heated driveways and walkways, radiant floor heating and roof deicing. We have a trained staff of professionals that will learn about your project requirements and perscribe the best solution possible to heat your driveway or home. We have a network of subcontractors across the United States. Our consultations and designs are free and we have one of the largest selection of proven products to choose from. Call or email us to receive a free quote.
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Business Description: Additional contact name - Carol M. Rocco. Family-owned & operated. Award winning.
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Recent Review: First day installers were punctual, rapidly started the prep work on floor (I had removed carpet, trim and mopped/vacumned concrete pad already to save on labor charge) They removed a 4x4 section of tile at Entry Door. Leveled concrete pad with self-leveler in needed areas. Second day installers were later than the first day (I was staying up to get them into the house, I work nights so I would stay up, let them in and go upstairs with earplugs ;) .. Third day installers were around an hour later than before and only had 2 guys instead of the 4-5 previously. The biggest complaint of entire job was the finish detail. They pulled up the base boards but in several areas the baseboard was slightly damaged or unpainted (home builder laid baseboards before finished floors **(dopes imho)** not one offer to repaint them was made (even if extra charge was incurred), secondly the stairs to sunken living room were initially trimmed in quarter round. It looked absolutely sophomoric in attempt and was finished extremely POORLY. After the third day (now Friday) I called the sales rep and let them know my issues, to their credit they tried to resolve my issues though there was several days lag before the installers could come fix their issues. Day Four (now several days later) installer came, (unannounced as someone forgot to call me from their office) and retrimed the stairs beautifully with matching baseboards (4 1/2 inch) that they found and sourced (REDEEMING QUALITY!!!) While waiting for installer to come I had noticed that there was a gap in the first riser... When installing they had to glue them down, and they measured off cut piece to wall but then installed it under wall leaving a 2-3mm gap, which they then filled with a piece of scrap, once you noticed it, you could see if everytime you walked by. I asked about fix for this, and installer talked about difficulty and it was not fixed (though trim on steps were done above my expectation.) Day Five (now over a week since inital install) Installer came out to fix issues with baseboard that was not properly lined up to the same level as other trim pieces around it and fixed the gap in the first riser. Job was completed to my wifes (final boss) approval and I cut them a check for the remainder of their 50% holdback (REDEEMING Quality) Floor went down fast and pretty solidly for not as an expensive flooring type. I really like the choice of flooring and think it will hold up well to my family (2 girls and 2 dogs and my wife). The installers that Onsite uses I believe are subcontractors and I believe that affects their overall quality, while my job was a fairly big job, the pricepoint was not exorbitant, and I feel as if it was a and quot;Good enough and if he doesnt complain we collect our money and goto next joband quot;. The sales rep seemed genuinely concerned at my retorts to the quality of finish work (I was asked to send pictures) and overall the job was done to MY SATISFACTION but the amount of time it took was a little offputting. I stand firmly on the fence if I will ever give Onsite another job (I need new carpet upstairs (around 1000sq/ft between four rooms) but them not collecting the funds until I was satisfied held them up in my mind as atleast a Company that atleast makes an effort. I live in the far west valley and the distances involved for them is probably far, but I always felt it wasnt apporpriate that if they use subs, that the sales rep or a rep from the company did not come out and inspect final work. I dont know if that was a problem because my sales guy was out of town that weekend or if that is a regular thing for them (the installers did take my check made out to Onsite Design). Eitherway the floor is done, and we like it, the process to get their was not as good as I would of hoped.
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Recent Review: I HAVE KNOWN FLOORS UNLIMITED FOR THE PAST 10 YEARS. I HAVE HIRED THEM SEVERAL TIMES. THEY INSTALLED NEW FLOOR TILE AND CARPETING IN MY PREVIOUS HOME AND I HIRED THEM TO INSTALL SLATE AROUND THE FACE OF MY FIREPLACE. I AM IN THE PROCESS OF PICKING OUT TILE FOR A BACKSPLASH IN MY KITCHEN WHICH THEY WILL BE INSTALLING. JOHN MARSH IS THE OWNER AND HAS ALREADY BEEN OUT TO MEASURE. HE IS JUST WAITING ON ME TO TELL HIM WHICH TILE. I HAVE REFERRED HIM TO SEVERAL OF MY INSURED'S AS WELL AS FAMILY MEMBERS. HE HAS EXCELLENT CUSTOMER SERVICE AND VERY REASONABLE PRICING.
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Recent Review: They are really smooth at their work and they have employees that if they feel that their job is exactly right, they're unhappy and make it absolutely right. They are great and I don't have any complaint with their price either.
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Business Description: Mr. Fix It of Sierra Vista is a locally owned and operated general contractor in Sierra Vista, Arizona. We specialize in remodeling, repair, plumbing and restoration from water, mold, and fire damages. We hold certifications in water damage restoration, structural drying, and mold remediation, and we are available for mold testing services. Mr. Fix It is experienced in bathroom and kitchen remodeling, home additions, flooring installation, drywall repair, garbage disposal and water heater installation, window and door replacement and more! We are licensed, bonded, and insured. We offer FREE estimates, and military or senior discounts! Mention that you heard about us on Angie's List for $25.00 OFF of any restoration service!