I moved to Kingman in May, 2008 and bought a place with a swamp cooler. Know nothing about swampers and permitted local handyman to service and get going as unit appears simple. Had many problems with it and it was literally dead on July 4, 2008, which was a hot day and had no warning of imminent failure. I searched thru yellow pages, and got Ambient out here as they advertised one hour service. A rather nasty tech did arrive w/in like 59 minutes. Before starting work, he read me a 'bill of rights' that Ambient would not warrant any work done on swampers, he refused to commit that he could get it working but agreed to try only. I have heat seizures, was able and willing to pay all costs to get it running and agreed. For those unfamiliar with swamp coolers, this assertion I now know was absurd. Any fool who can climb on a roof can get these units running as they are quite simple in design. He informed me that a critical pump (water) had died and he could replace it with new unit(boxed) for as I recall 39.95. I agreed and he had unit running in about 45 minutes. I paid him a small fortune for work done(over $200) and he raced off property. Within 5 min. of departure, swamper died again and I called company and he returned. I need to stress that this tech was a major n***, with a rotten attitude and made no attempt at pleasantries. When he returned, he inspected indoor wiring and replaced indoor electrical outlet for as I recall an absurd price(circa 100.00). Latter found out cost of both parts he used was vastly overpriced --other swamper repair co. charged as I recall 19.99 for pump and about 15.00 for electrical switch.... Swamper worked for a month after service and again died. Called in a company neighbors referred me to and only thing wrong was that the allegedly new swamper water pump had died. They removed it and replaced it for less than as I recall $40.00(including labor) but showed me the water pump installed one month prior by Ambient. The new water pump Ambient sold me was covered with a green mold and was not NEW(the second licensed and bonded co. informed me that they had never seen such a nightmare and that in no way would a new pump die and become covered with green slime in a month(as we have very lo humidity here). The second contractor also re-wired the electrical unit he installed as it was unreliable for FREE(as Ambient tech had done bad job wiring it). I kept the water pump and box Ambient installed and about 2 years latter, was seeking to replace furnance and had called Ambient out just to get an estimate. A very nice owner of firm came out and we talked and he gave me a reasonable quote. As I was mildly interested I raised my prior experience with his company in 2008. At first he failed to believe me and when I retrieved the moldy pump, he called headquarter and verified they had done the work, and found the invoice and name of tech who had installed it. He promised me, he would look into this and take appropriate actions and apologized profusely for the incident. He promised to get back to me, after he reviewed tech notes but never did. About two years latter I called Home Depot to come out and give me a quote for a new heater. I was not aware that Home Depot had delegated all repairs in this area, and the second brother arrived at my door step to give me a quote for replacing a Coleman furnance. Before discussing new business with him, I wanted to get to bottom of why this company hired negligent techs and although he was not eager forced him to retrieve records on point from company, called company and pulled records. He then told me that the tech who had ripped me off and sold me a used part was now their lead best tech and trained others in their firm. Unlike his sibling, he was not friendly or even affable but rather rude. Ambient made no attempt to compensate me for their initial ripoff and second brother in 2012 was indignant that I raised this issue regarding a tech who at least should have been talked to and not defended by owners of the firm for installing used equipment at outrageous costs. Home Depot sent him out to provide a quote for replaciing a home furnance....after defending the gross negligence of their prior work, he attempted with great vigor to sell me a geo-thermal heat pump for around $7000. I was not interested and reminded him that he was in my home for a quote for replacing a Coleman home furnance and not hawk me a product I had no interest in...He then told me that Ambient no longer installed furnances...only heat pumps and we ended dialog quickly. It is plausible Ambient Edge may be under new management but I would be suspect. Kingman is a small town and if they bought out Ambient, retaining their name was not to their advantage as they had a bad reputation and would make no sense. I hope Angie's list investigates this matter...as only a fool would do business with this company or its alter-ego. So please if you do have work done by them query them about their current/past ownership as believe original owners likely intimately involved and would never hire them to even 'mow' my lawn.