I called Water Heaters Only on Monday afternoon. The service rep was able to schedule an appointment for the next day, Tue/Feb 6th. Wow. The technician Trevor came out as scheduled and walked through full replacement process. He called in to his office to get final pricing for installation, then reviewed quote with me. The removal and installation of the new hot water tank was done very efficiently. In short order, he had old tank out and prepped water lines and electrical hook up for the new one. He completed the installation of the new tank and connection of new water lines, shut off valve and electrical. He also installed a drain pan with outlet tube to garage floor, something I never had previously and appreciated having included with the new tank. Once completed, he walked through operation of the new tank and proper maintenance procedures. His explanation was thorough and easy to understand. Clean up was very good and the old tank was taken away by technician for proper disposal by the company. All in all, I was very pleased with my experience from start to finish and would strongly recommend Water Heaters Only to others in need of this work.