Recent Review: We are new to the Flagstaff area, and after living in the house for 3 months, we identified work that needed to be done. One of these items was about heating. We have gas, forced air heat, which varies over a 4 degree range and is not very comfortable. In addition, we had a bulky pellet stove that had an ugly hearth and mantle and took up too much of the living room. Our old house was oil/hot water heat, which I find more comfortable. In addition, we had a pellet stove on a 4 season porch. I have also heated by wood (pot belly stove). Heating with wood in an energy efficient stove is nice. It provides a zone that you can warm up in, and it is nice to watch the flames. The biggest drawback is harvesting, cutting, splitting, stacking and hauling the wood. The pellet stove also provided a warm zone that was nice, but not as nice as the wood stove. The main drawbacks were getting, stacking, and hauling the pellets, the noise it makes and the fact that it doesn't work in a power outage (electric pellet feed). The pellet stove was a Quadrafire fireplace insert. I custom made a hearth, surround and mantle for it. The stove would come on and a blower created draft for the fire. Once it heated up, a second fan would blow hot air into the room. It was extremely noisy. Having reached my middle 60's, I didn't need all the exercise, and since we are on city gas, I looked into a gas fireplace. I went to all 3 shops in town, and Flagstaff Hearth and Home was the easiest to work with. My initial fireplace was too large for the house, and the sales people at Hearth and Home did a great job of picking the right fireplace for the application. They came out and looked at the job and came up with a plan. The things that didn't work well were the communications and installation schedule. We were promised a plan prior to the installation, that never materialized, and we might have changed some things if we had seen it. There was also a problem getting the installer on site, and we were delayed a few days for that. There also was a snafu with the burners that delayed using the unit for a few more days. I considered these small things, more inconvenient than anything. With the unit in, I am very pleased with the result. The fireplace has a remote that is also a temperature sensor. You can move it around the room to create a comfort zone that can be adjusted. The unit does a great job of heating the main living area, and allows me to keep the rest of the house at a lower temperature. Another great feature is that the unit has a smart thermometer. As you approach the correct temperature, the unit lowers the flame instead of providing a straight on/off function. At this point, we have the enclosure done in concrete board, at our request. We want to live with the unit for a while so we can get used to the size and shape and then we will decide what "finish" we will do.