Brian came by and gave a quote to my husband, which was acceptable. They were scheduled for Friday at 8am. They didn't show, they didn't call. On Tuesday the next week I finally got a call saying they had transmission problems with the truck, oh and btw the tech didn't have your number. That was odd since all of my contact information was on the estimate. Against my better judgement, we had them do the job, as we were on a tight timeline. The father (Brian's dad) showed up with an employee. As they were working I asked if they did "dense pack?" The answer was "Yes, we pack it in." As they were working, I went out to watch. No way it was dense pack, which means putting the hose right into the wall and letting it fill. (Lots of videos on YouTube about it.) I said "Hang on, this is not dense pack." The response was, "Well, it's how we do it." When my husband went out to see, they put their hands in the holes to push the insulation down. That doesn't cut it as dense pack. They finished the job, but forgot to do the part over the garage door, which faces West and gets afternoon sun. Brian came back the next day and said his Dad told him it was all wood up there and couldn't be insulated. My husband climbed on a stepladder and put a hole in the drywall with screwdriver. There was in fact space to be filled with insulation all across the front of the garage. They did complete the job then. Brian admitted he had gone hunting on day our job was scheduled, and the whole weekend. Supposedly, the Dad didn't have my number. I asked Brian about "dense fill," and he admitted he didn't know what it is! While I'm not an expert, or a contractor, or claim to really know anything about insulation, but I did watch some YouTube videos about it after they did not show up. Had I seen these videos before I would have made sure it was exactly what I got. So, the job is done and since it is November in AZ. Time will tell if the insulation is effective and sufficient for an Arizona summer. Thankfully, we have added a nice strong AC, so hopefully it will work out.