The company was eager and prompt about installing the system and then getting it, theoretically, "up and running." But they orally offered a 1 year service contract, then gave me a 3 year one to sign. Then, problems: the system was NOT connected to the central call number for emergencies, the home system phone number as listed with the central call number was incorrect so an alarm might not be recognized, and the different zones/stations were incorrectly noted for some windows. Secur-Tec came out within a day or two to rectify each of these problems, but it all should have been done right the first time. Additionally, Secur-Tec promoted the system as having a 4 day battery backup, but this is not currently true for my home system. The backup lasts for a few minutes without power. So I am contacting them yet again. My previous experience with alarm systems from other companies was far less time consuming and far more reliable.