Sam, the installer arrived with the garage door system, a Linear, on Wednesday, February 3, 2016. I asked him two questions: 1. Do you have the skill to install it? 2. Are you honest? He stopped installing the new system, admitting that the rail had been removed from a garage in Cottonwood several weeks ago, and that a former employee from California, who has since quit, had stolen ten rails to build a rack for his van. The installer said that the manager, Steve, had handed him the used rail to install. Of course, I cancelled the install. I am grateful for his integrity. The low professional score is for the manager who gave him the used rail to install. Last summer, I had hoped to purchase a Liftmaster Belt system because I purchased a new energy efficient garage door from Guaranteed ($2,000), but Guaranteed Door is chronically out of stock of this top notch band and the manager pushes Linear. Last summer, Steve, the manager, took a great deal of time in helping me select a garage door; his service was excellent. Paul installed my beautiful, new garage door.However, he attempted, but failed to install the Linear stating that the rail was too long, remarking that old system would be okay. But it broke in December. I called Guaranteed Door, which was still out of Liftmasters, to order a new system that would fit.The second installer, Sam, who has ten years experience, stated that a Liftmaster Belt system could have been adjusted. Trust is essential in any business relationship. The new garage door is beautiful and energy efficient; my family's home is much warmer, the curb appeal stunning. Prior to this last experience, I would have given Guaranteed Door a positive evaluation. I had even sent the team a thank you note after my garage door was installed. I am disheartened by my last experience. Guaranteed has the potential to be a good company. Recommendations: 1. Keep Liftmasters in stock. (Inventory) 2. Train all installers. Why did the first installer not have the skill to install a new garage door system? 3. Didn't the manager notice that ten boxes had been opened and resealed? 4. Integrity is important. Treat the customer with dignity and respect. Question: Is installing used equipment ethical? Am I being taken advantage of because I am a widow?