They answered the phone straight away at 8:30 am, despite being under a machine at the time, and organized to come out latter in the day. When they knew they were going to be a little late they called straight away to let me know and organized to come 40 min later then the scheduled time. Steve was friendly and showed me the problems as he found them and discussed what he was going to do to fix them. He kept me informed of the cost and whether I could do some jobs cheaper myself. He spent around two hours at my house and worked hard to get things done quickly and properly. He was great with my dog and toddler, very happy with the service provided.