Prior to Abracadabra beginning the work, a company called First something or other came to explain what would be happening and promised we would be happy with the provider and additionally promised an extended warranty on the work to be done. Once they left, Abracadabra project manager, Carlos Reyes, phoned to set up the first appt. for the men to start work. Because they did not arrive when they said they would, I was disturbed as I had to leave work to meet them at my home. There solution to this was for me to place a house key in a lock box so they could come and go as their schedule allowed without interfering with my schedule. Although, I do not like to be away from a project when it is going on, after 2 more times of the workers not arriving when scheduled, I agreed to place my key in the lock box. It was a mistake. As I was often not home when the workers arrived, I could not monitor the proceedings. For example, when i pointed out that the drywall dust, and plaster were being tracked back and forth on my red concrete floors and sisal carpet between bathroom and front entrance, their response was to put down a black grease stained painters canvas cloth to cover my floors. I found my own floor covering and replaced theirs with mine. In spite of covering the walkway, they were still able to get plaster and paint on my living room floors as well as the floors of the rooms they were painting. I instructed the painters that original paint colors and sheens were under the bathroom vanity as the bathroom had been completely remodeled 4 years prior to this water line break and I found it easier to keep the paint cans where they might be needed again. Additionally the hallway paint can was there for necessary touch ups. Instead of using the cans as a guide for color matching or formula numbers listed on each can, the painters took pieces of cut out drywall to their paint shop to color match. When I returned home the hallway color was completely wrong and the bathroom color was close but not spot on as it could have been had they just used the original cans as a guide for making the new paint. Worst of all was the fact that NO cleanup of dust, drywall particles, etc was made prior to repainting of walls. The drywall texture in the large bathroom is smooth so particles, globs of dust and hairs are easily seem on the eggshell painted smooth finish walls of the bathroom. Many spots on the walls were untouched with paint and white drywall could be seen. Also, there was much paint to be cleaned up off the white tile floors. The large mirror above the vanity had paint on it as did the light fixture above the mirror. When I asked about it, I was asked, "How do you know that wasn't done the first time the bathroom was painted?" I thought I would faint from the shock of such a question. However, I did tell them that when the bathroom was completely remodeled and rewired, the walls were painted before the mirror and the fixture were installed, hence there was no paint on either mirror or light fixture. GRRRRRR Carlos Reyes, project manager reported to me that there is never any preprinting cleaning of a remodel site as clean up is only done at the completion of a project because it would be too costly to clean twice and most home owners know that. Carlos Reyes must be related to the owner of Abracadabra because his customer service is so poor and argumentative that is it is hard to believe he could continue to be employed on customer relations scores. In fact, I had a visitor in my home the last time Carlos Reyes was in my home to look at some of the concerns I had about the workmanship and when Mr. Reyes left my house, my visitor commented, "That man must have job security with the company because if he was my employee, he would be fired for being so argumentative."