First, late twice, never bothered to call until I called the manager a couple times. When ever a service provider is coming, give a call, especially if you are going to be late. I had to have them come at 6:00A.M. because the first time their truck had a flat. Wasn't until several hours later I found out about it. So, I needed to leave the home by 7:00, and because of them being late and slow, didn't get out until 7:30. Apparently I needed to baby sit these folks, as there are gaps between the boards (pain to clean), gap at the end of one of the boards, base boards done sloppy and need to be now painted, and the back door doesn't close right. In short, no pride in workmanship! Tried for over a month to get a hold of them, but got nothing but excuses; the customer is always right! Then when I asked for the job to be corrected, Roland went very aggressive and mean, including telephone harassment. I called a mediator and David got it set up for the workers to come back. When I finally get the fellow out, and he doesn't have his tools to fix the door! Said David's fault as didn't know he was fixing the threshold. Said he call when he had a chance to swing by, but give me a couple days notice. Well, the worker called Tuesday while I was in the hospital and demanded to come over. I explained I was in the hospital but he said the only chance to have it corrected. Guess he wanted me to cut the I.V. lines and get a cabbie over to meet him? Luckily my Mother was visiting so he met him. Guess he decided he could take advantage of her, as the door is only slightly better! To top it off, he wanted the boards he left behind in the middle of the living room! He didn't ask the first time he came to fix the door and when I asked him to clean up the mess he had made (yes I left the trash they made so as could be taught how to be professional). Talk about taking advantage of women! Folks, if you are going to have workers from a lower social-economic culture, you must stand over them! Don't trust that they have the same values as others. Once you see they are doing well, back off so not a bother, but keep tabs. Over all, very disappointing. Yes, I needed to over see the job. But, with my Autism, I am a very trusting fellow and hard to get emotions. The job should have been easy to correct, however it wasn't. David really needs to get better equipment and hire more qualified team members (rather than workers) who at least understand English. If there is a response to this, be careful in accepting it! Roland isn't the nicest person to cross, so doubt he will take this easily. In short, hire at your own risk! I went by the great reviews and award, but apparently we are all not perfect. So, if you do hire, keep a close watch on them.