They were supposed to arrive between 1230 and 130 pm. They showed up 1100 am and we were unprepared to have them there that early since we have 1 1/2 yr old twins at home. They did a mediocre job at best. The bathrooms and kitchens were done well but we had to re-vacuum the common area and living room a few days later. The 2 cleaners finished,what usually takes my me and husband 4 hours, in 2 hours. They did not clean all the ceiling fans (only the 2 that were turned off). They did not clean any of the blinds like they said they were going to do. The worst part was... Our camera went missing that day!! We had not had any visitors or babysitters in the house and we TORE THE HOUSE APART looking for it.... GONE!! We called the owner and were told to file a police report, which we did. It apparently was a and quot;he said, she saidand quot; case so nothing was done and Christine, the owner the the franchise, has done nothing to reimburse us. All we really wanted back was the card that had the kids pictures on it. I will NOT be using this service again nor would I recommend it to anyone!