During the hot summer, the heat pump stopped cooling. Very anxious to get relief, I ended up calling Jungle Cat. Previous to this event, Jungle Cat had been recommended by a neighbor. I was very relieved that they came out during the heat wave. I think the service man's name was Jeff (not sure); he said that he is a family member of Jungle Cat ownership. He identified the problem right away and changed the capacitor. For parts and labor, I was charge $271.00. I was troubled by the high cost of this. Then he tried to sell me a 5- year guarantee on my heat pump for $1000. He said that Jungle Cat would apply the $271. toward the payment of the guarantee. I said that I would think about it. (I don't know that I would own the unit for 5 years) The cost of the service call kept bothering me. I looked on the internet and saw that capacitors cost around $30. I thought, well maybe I am not getting a price on THIS capacitor. It still kept bothering me, so, in September, I called a local company that I had used before. I described my unit and asked them if they knew what capacitor I needed. They did, and told me that they would charge $65 - $70 for the capacitor and their service call charge is $89 + $5 trip charge. hmmm. $70 + $94 = $164. Seems to me that I was overcharged at least $100. I won't be calling Jungle Cat again.