Bisbee Natural Stone Tile Installation

They advertise on TV a lot. They were really slow in getting started, and we had to renegotiating to get the contract because they took so long, but the job wasn’t too bad because some of the tiles were uneven, and it could have been better. The price was not too bad. They wanted time to start with, and because they didn’t bother to show up, I told them to forget it by sending them a registered letter in to that effect, and now we renegotiated it. It was a fair price for removing the old tile, removing the carpeting , cleaning up the floors and laying new tiles. We weren’t too much unhappy with the price, but like I said they were a little bit slow in dealing with us here in sierra vista. I would not use them again in the future.

It started with them not making the start date. the floor had to be removed partially because of faulty pieces that the installer cracked and left in place. The project has been ongoing and complaints have been made with the BBB with no resolution. Parts of the floors are still bowing and lifting. they had someone come in from the maker of the floors and they stated that the install was bad. They also suggested to not allow standing water. we explained that there is never standing water however we will follow their advice. We called because the floor was bowing still a year later and the owner refuses to return calls

We took quite a while lining up materials. Troy was very patient with us. He even held his pricing for several months while our new kitchen cabinets were built and installed. As soon as the cabinets were in Cochise Flooring started on the laminate floors. In just a week they were done. We gave them a few days off so the new baseboards could go in. They will be back soon to install carpet.

I liked the price, they had a sale and I got a good price.  Everything was great except for the time limit.  Once I got the installation it was good and it was just that from the time I purchased it to the time the actual install happened.

Salespeople in store were clueless about install. I was sold a saw that was completely wrong for my project and had to return it. Store employees repeatedly gave wrong recommendations about installation and repeatedly told me how easy it was to do. It isn't. Ultimately, I hired one of their contractors to install the floor. This appeared to completely flummox the in-store employees who kept giving me paperwork to buy more laminate which I had already purchased. The floor installer did an adequate but not stellar job and never replaced the strip in front of the sliding glass door or the brackets which held the closet doors at the bottom. Unless you have construction experience, do not rely on Lowe's employees to learn a construction skill. They really appear to have no idea.

Cody provided EXCELLENT service with each and every area/job. He was courteous, timely, hard working and honest and really did an excellent job. I would totally hire him again for any job because you can always count on him to do quality work at very reasonable prices.

They've been here three times already to repair it and the technician says they cannot fix the way it's buckling and the gaps on the floor where the dirt is getting into it. They said that was all that could be done, so we were contesting it. They just slacked up over the floor that we ripped up. It's really bad. They've been out trying to fix it and they said that was the best they could do. They're not truthful and their salesman would say anything to get a sale. They charged us a hundred dollars a square foot. They wouldn't call me back until we got in touch with the Better Business Bureau and called the credit card company and told them we were not going to pay. They called us when they found out that they weren't going to get paid until they got it fixed. They lied and I would never use them again.

    My recently deceased elderly Mom had a fellow take out her "garden bathtub" and replace it with a ceramic tiled walk-in shower.     After she died and I used the shower I discovered it did not drain. You literally had to mop the water out of the shower.     I hired James (who touts 25 years experience).     Cutting the floor tiles out without messing up the side wall tiles looked like a hard job to me. But James and his son (helper) did that with no problem, bringing in their shop vac to keep the dust down, and laying a clear plastic over the carpeted bedroom entrance to the bathroom.     James corrected the pitch of the shower floor so the water naturally flows to the existing drain. He showed me with his level how the floor was equally pitched from all directions.     I wish I'd taken "before" photos. The shower really looked nasty because around the drain the first fellow had chipped the tiles and filled in with grout. James cut 4 tiles in a perfectly circular way to fit around the existing drain hole. Looks wonderful now!     The shower drains like a charm, the smaller tiles on the floor look like a shower should look, the cost was certainly reasonable and they worked effeciently and quickly, but I never had the feeling they were doing a "quickie" job.     Overall I was not only impressed, but also delighted with the experience. I hope I can find someone like James to do the other jobs that need tending around this house....he only does tile!! And I hope to have him tile the entry way of the front of the house.  

Straight A's!!! I have NEVER had any service done more professionally than this one. They were professional, courteous, and kept the work space as clean as possible. The crew moved all of the furniture for us which was a BIG relief. They explained each step in the process as they worked. The choices of style of tile were wonderful. My wife got exactly what she wanted. The shower enclosure design really pleased her! If anyone ever needs a tile job done in this area, these are the folks to do it.

He was here very quickly.  The sub-contractor he had working with him was very good as well.  We weren't very happy about the fact that we contracted with him to do our flooring, and it was a pretty slow process.  We got rid of our carpeting and had tile put down.  I wasn't go impressed with the quality of the work.  I don't think that they sealed the tile correctly because we already have problems with the grout breaking up.