Ryan McCarley with RNT came out on 4/3/17 to inspect my washing machine. He explained that he looked over the entire washer, all of the major parts (bearing, motor, etc) and said it looked to be in good condition. He said that there was an issue with the rubber "boot", and that replacing it should fix the issue. He also explained that he could do a PM service on both the washer and dryer. I agreed to the washing machine repair, and the PM service of the washing machine. He agreed to do a basic check/cleaning of the dryer for free if I gave him a good rating on Home Advisor, which of course, I agreed to. He said parts and labor for the washing machine repair and PM service was $363.30. I paid him up front, which I never do, because he seemed like an honest professional. It took a little over a week for him to return to do the repair. He replaced the "boot", performed the PM service of the washer, and said that we should be in good shape. That night, my wife used the washing machine with a light load as Ryan had suggested, and black smoke and that same burnt rubber smell started coming out of it. I called Ryan, and told him that the repair he performed did not work, and that I needed him to return and make this right. He returned a few days later, looked at the washer, and said that it must be that the bearing was loose. He explained that he tightened the screws around the bearing, and said that should do the trick. I was extremely skeptical that tightening a few screws was going to fix what seemed to be a much more serious issue with the washer. I told Ryan that, if he really believed that our washer was fixed, that I would trust him and try to use it again. But, that if the same or any other issues occurred, that I was going to ask for a refund. He said "yeah, I mean, whatever...I'm doing my best here, but yeah that's fine." As soon as Ryan left, I started the washer with a very light load in it. The washer began making a very loud noise, the burnt rubber smell started again, and then I heard a loud snap and the washer stopped working completely. I immediately texted Ryan, explained what happened, and asked him to contact me to discuss how we were going to resolve this issue. He responded within an hour, and said "I'm going to have another technician and myself come out there tomorrow." I responded with a thank you, and made arrangements to be off work the next day. The next morning, I got a text from Ryan saying, "If I come out today and find out it needs parts or another repair, it's going to cost more money....there will be no refund for a repair that's already been made." I was VERY bothered by that "there will be no refund" comment, but responded back for him to please just come out and complete the repair. I waited all day, and he never showed. I texted him several times, and his response was always, "I'm trying to get to it, I'll let you know." So, I lost a day of work for nothing. I continued to try and reach him to schedule a time for him and his other technician to come out, and his response was "Sorry, I'm just booked up." After a week of me asking him when he would come out and complete the repair he started (and a full month of being without a washing machine), he sent me a long text saying. "Sorry I haven't been in contact just go a lot going on. You have already gotten the service you paid for, so stop saying that. I'm booked solid, and can't get out there until next week." He went on to say that it sounded like the bearing was shot (the bearing he said he checked and looked fine) and that he did not think a repair that would cost $1000+ would be what I wanted. I was VERY ANGRY at his "stop saying that" comment. I explained that I could not believe that he had the audacity to say that to me, after I paid him almost $400 upfront to fix my washing machine, and it's still broken. I said that an ATTEMPTED fix is not the same as fixing something. I paid him to fix my washing machine, and he did not do that. I just wanted my money back, and that would be the end of it. His response was "you paid me to change the boot which was bad and PM the washer, and I did the job I was paid for." I responded by saying, "You replaced a part that was damaged by the root problem, and told me that the washing machine was fixed! You didn't fix the root problem, and THAT is what you lead me to believe you were fixing! If your car is leaking gasoline, and you take it to get it repaired and the mechanic fills it back up with gas and says "you should be good", does that fix the leak?" He refused to discuss it or meet with me to arrange a refund. I have filed a formal complaint with the Better Business Bureau, and have contacted my lawyer to do my best to ensure that Ryan McCarley does not do this to anyone else ever again.