Recent Review: We have terribly hard water here, so I was surprised that there was no water softener. When I called the water softener company, the representative told me I would need a loop installed by a plumber, which sounded expensive. After checking Angie's List, I called Bert Black for an estimate and was told that estimates are free, despite living some distance from them. We scheduled a date, which I forgot and, worse, I slept through the four reminder phone calls made by the company. Once I contacted them, they were extremely pleasant and understanding, and made another appointment within days. The plumber came out (after another reminder call) and immediately said that I didn't need a loop because the softener company had access through the crawl space, which is actually huge - the size of a full basement. I hadn't realized that (new house) and the softener company hadn't checked. While we were in the crawl space, though, he noticed water on the floor and traced it back to the shower drain in the master bedroom. He said that he had time to fix it then and did so. In total, the plumber was here just under an hour and charged me a total of $85. After saving me hundreds of dollars on a loop installation, I was thrilled.