We had to have the pump put in right after we built the house because there are natural springs on our hill. When we started making a flower bed, the water started building up under the house when it rained, so we put in the pump. When people started building across the street, things got worse especially when it rained. I think the pump did well for having to work do hard, but alas it wore out. These guys really tried to fix it. The poor old pump was just worn out because of the volume of rain we'd had. When they figured that out, they waived the consultation fee and just charged me for the pump and putting it in.