we called for a quote for the repairs needed, got a quote the same day. I asked for 2 quotes, one for the entire job and one for just the repair with the pipe exposed and the bad section exposed. they happily supplied the quotes. we had the line exposed and they were here the next morning to execute the repair. the job went smooth and fast, the line was blown out for foreign objects and moisture, pressure tested, reconnected to my generator, and the technician waited while I started and tested the generator. all was good. I have used arrow plumbing for many, many years with similar results. they have always analyzed the problem and recommended fixes with alternate solutions. they have all the diagnostic equipment required for proper diagnosis as well as all the need equipment and too to complete even the most complicated of tasks. their personnel are well trained on the use of their equipment and tools, which makes them very efficient. I have had problems with their work on rare occasions, but have been well satisfied with the resolution, and the ease of gaining a satisfactory solution. I realize they are very expensive, but well worth every dollar. I know when I pay for the very best that is exactly what I get from arrow.