Promptly arrived, identified the problems with squirrel infestations in the attic and minor rat problems.2nd visit, installed one-way egress at soffit entry point, took measures to evict pests from attic. This was successfully done.Had agreed to follow up, but never did return or call. They left the one-way soffit exit in place, never returned to retrieve it, nor repair the damaged soffit. Totally irresponsible. Did not complete the job, nor fulfill our agreement on services to be provided, after a really impressive start.