Originally, my needs seemed quite simple enough. I needed a small vessel sink removed and a larger vessel sink installed in the same place on my vanity. The plumber came out, but wasn't able to guarantee times/dates as to when the tile man would be able to coordinate with him in order to complete the job. I didn't want to go an undetermined amount of time without a functioning sink and decided to hold off after hearing the potential scheduling problem. This was my first time using the company and had no idea what to expect. The tile man was called and came out to do his part of the work. The tile man said he'd need the plumber to remove the sink before he could cut a hole in the tiled vanity top for the placement of the new faucet. The plumber then had to come back, remove the sink, and THEN call the tile man to SEE if he would be able to come BACK over to cut the hole in the vanity. The tile man came back and cut the hole in the vanity, but by the time we got all the cats herded. ...of course it was the end of the day. So, I scheduled the plumber to come BACK on another day to install the vessel sink. It seemed there was quite a rush to get to all the appointments on their schedule that particular day. ...Friday afternoon. Upon inspection of the job, I found that my sink had been secured to the top of the vanity by approximately 1/2 - 3/4 inch of caulk along the front edge of the sink. There were probably 10 plastic shims used to try to get the sink to some point of stability along the sides and around the back of the sink. I was able to get a good look after snapping some pictures of the handy-work. ...I asked myself about how long I thought the installation may last. The very expensive sink. ..installed in this fashion. I was not happy. I informed the plumber that the installation would definitely not work for me and he then had another idea to stabilize the sink. One that seemed as bad as the first idea. However, he did admit that he hadn't seen a sink like this one before and wasn't sure about the installation. It seems. ...maybe that would have been something I would've been interested to know. ...before deciding to incur the bill of figuring it out on the job. Exhausted yet? Me too. My suggestion to cut a hole large enough to house the sink down into the vanity top an inch or two seemed to be a foreign concept. All I wanted was the sink to be stable. The tile man was called yet AGAIN and came out to cut the hole for the sink to sit in. When the plumber was able to make it back over, a small line of caulk was placed around the hole where the sink would sit in the larger hole and the sink was placed. ....crooked... but placed nonetheless. Is this the end you ask.??? Oh no, not yet. The waterfall faucet has now been situated too close to the sink. ...so, the stream of water from the faucet hits the pop-up drain stopper (which is shaped like the back side of a spoon). .....get the picture? Yes, water splashes everywhere!!! I give up at this point. I absolutely have lost faith in this company. And to make it worse, I haven't even received a bill for all the trips made back and forth by the plumber and the tile man. ...AND the work done on this seemingly simple task. I thought I could buy a nice sink and have it installed without any big problems. ....but. ...as you have read, things didn't exactly turn out that way. I can't even express how disappointed I am with the quality of work. If there were to be any doubt about the accuracy of my details given here. .... I possess multiple pictures of the work. ..and I'm sure I'll possess quite a large billing statement very soon as well. I must say, the Tile Man used by Russell and LeMay Plumbing and Heating was quite professional. He placed protective covers on the floor and cleaned up as he worked (and after). The plumbers did not. The tile man made sure I was happy with the job before leaving and seemed genuinely concerned that I was pleased with his work. FYI: If you're having electrical work done, you can also use Harvill-Byrd Electric Co. ..that apparently are subcontracted through Russell and LeMay Plumbing company. I just received a bill for $1,758.00 from Harvill-Byrd. I requested 2 electricians come out to speed the work along ....and yes, I realized their hourly fee would be over $100.00 per hour for the two men. 4 ceiling fans, 2 vanity light fixtures, and 2 bathroom exhaust fans were replaced. I had already purchased all of the items prior to the appointment. And yes, sounds like a lot of work, right? But should it take 2 men. ...2 hours to complete each task. That averages out to be $225.00 per task. The total bill is $300.00 more than I had calculated by the hours the electricians were working. I'll be calling the company on Monday. I suppose this was just not my month to have work done.