We called AAA Appliance from references here on Angie's List only to be very disappointed on this company's lack of business ethics. Randy Howard responded promptly the day we called but then trouble started..... After promising a 2-3 day repair, he quit answering his phone or returning messages. It took 14 days, very nearly imperiling a contracted home sale (legal document). He was hostile, 'non-responsive' vendor with a yellow page ad, an answering service , pickup truck and cell phone who claims to be in business. Once he took the part out of our oven, he would not return our calls or answer his cell phone. Finally having our realtor get involved, and after we lined up another company to do the work, Randy finally put in the part and completed the repair 14 days later. We do not feel this is good business. The excuses we heard later were that the part he sent off was lost, then it was held up in shipping and then he had the gall to charge us for shipping the part to be repaired both ways, when I know for a Fact that the company who does the part repairs includes return shipping in their cost. Yes, Randy was shocked that I knew this information. (Just because I don't live there doesn't mean I can't research repair places on the internet and had talked with them about fixing and returning my part before even contacting Randy.) Randy has years of experience, but does not know how to run a business. Also the ad in the phone book and here on Angie's List shows him on Block St/Ave. but he is really operating out of his garage in Farmington. The reason he was given a B rating for Quality is that the oven worked when he was finished, but parts were left all over the kitchen while waiting for the part. The reason he was rated C for Price (he overcharged for return shipping of part as return shipping was included in the repair price of part and for 3 trips to the home which he didn't have to do, if he had called us from the home when he was there the first time like he said he would), We were quoted $165 for trips and $138 for part repair = $303, but we were charged more. The only reason we rated C for Responsiveness and Punctually is because he did respond the very first day, but after that he deserves an F.