I've done TruGreen for 7 years now. I fired them on all of them already except for the lawn and maintenance, and I'm giving them a chance. They're under new management, they're under new billing system and it sucks. I've been on auto pay for years and then every time something happens they kick me out and send me a nasty collection letter. The cost has gone up from $49 to $58.19. They can't seem to get it right and they want to call. You've got to call everywhere to get through. Actually, I've received many quotes from everybody else, I've received 5 different quotes and everybody was $50. I'm still having to call for re-servicing. I'm waiting for their manager to call me back. I've actually texted him back and forth this past week. He told me they would be back this last week, but it rained and nobody bothered to call me. They don't call you back when they say they are going to do so. Their automated system is not working properly. Their auto pay billing system is not working properly. Their chain of command is not working properly. Their automated system when you call in is not working properly, it directs you somewhere else instead of the office here in town. They were supposed to redo my yard. Number one, they have been doing my yard for seven years. In the last two years, they have failed, failed, failed. I have issues with people only doing part of the yard and not the whole yard. I signed my contract for all the yard. I have three acres for $50. I understand that was a mistake, but that is what they sold me. That is what they told me they were going to do. That's what I took and then I was willing to compromise. I told them, you know what, then lets just go ahead and do the 50,000 square feet that you will do. Which entailed part of my backyard from one area to the other area. They haven't done it. All they've done has been just one portion, one strip of backyard, just a strip of 1/5 of what they were supposed to do. And then they started spraying my garden. I don't need my vegetable garden with grass, I need my lawn with grass. They've changed people around, I've told them numerous times and I finally had to get the GM out here. He came out here last month and he told me, I reassure you that we'll get it right this time if we can keep your service. I said, fine, I'm going to keep your one service which is the lawn, period. And we will go ahead and see what I can do about increasing the other services at a later date, if you do right. They came out, they sprayed the whole yard and the back. I thought everything was okay. I came back from vacation two weeks afterwards and I've got Johnson grass, I've got burrs growing in my yard. Had they put that stuff out in the beginning I wouldn't have problems. I called him to retreat it again and they said they would, and they haven't. But, again we do have rain. So, I'm doing old school right now, I'm pulling weeds in my lawn that I shouldn't have. I wouldn't mind when you have other kinds of weeds, but when you have those burrs, they're not good. They're not good for you and they're not good for the dogs. So, I'm just waiting. I waited two weeks for them to call me back. I wound up having to call their corporate office to complain. The problem is that they have a new automated system that is not working to benefit them. All its doing is routing, rerouting, and routing and rerouting. They need a physical person to take this information. They need an email, they need an IM, something where they can communicate. I even asked them, can you IM somebody in the office? We can't do that ma'am. Can you email somebody? They can go ahead and email. Well, you know and I know that emails get stuck in there and it takes a while. I totally get it, but for this year, they get an F. Maybe last year I would have gotten them a D, maybe. By the way, when I called the corporate office, they told me it would take 24 to 48 hours for someone to call me back. I screamed all kinds of obscenities and I'm not even a screamer, I don't even cuss. My husband has Alzheimer's, so it's very difficult for me to get things taken care of and I've got dogs that bark a lot. I've got a schedule I've got to go through. My husband was having a hard time that day and I I spewed exactly what he spewed to me, which he never cussed before. I spewed exactly what my husband spewed to me to the people on the phone. I told them it's not acceptable, I waited two weeks for a phone call, I've called every other day. I left a message, somebody was going to call me back. I'm sorry. I selected the auto pay and they called me back and tell me have you paid for this retreat? I'm like, you were supposed to put it on auto pay. I've paid the bills, I don't understand why it would be past due if everything is supposed to be on auto pay. The billing system, if the card expires, they don't call you, they just send you past due notices. That's crazy, that's crazy! So anyway, I did get a call from their general manager and he assured me that he would take care of it. Like I said, he came by the next day. We walked the yard and everything else. Then I had his phone number. He called me up last week on the 27th to tell me they were going to service my yard and I said fine. The next thing I know, I come back and it's not fine. So, it all makes sense. They can't say that it's because I haven't watered it because we've had rain. I don't need to water it. For the most part, when they say they are going to be here, they'll be here, for the most part. Except for the last month and they haven't. Professionalism doesn't mean anything, its how you walk and you talk. I can talk all day long, but am I going to walk it right. I'm still using them. I'm giving them a benefit of a doubt. I'm not going with the other people yet because I have to go ahead and contract for seven treatments. So, for me to go with another lawn care treatment when I already have four with this other one, with TruGreen. So, why am I going to repay for something that I've already paid for. If they don't straighten out in the next three treatments, they're out. I'm not going to worry about it. It was not something that they were not aware of. I just texted them yesterday morning and I asked them when they would be here. They said they would let me know and I said, please let me know. When you speak to one rep and that rep is willing to go ahead and do it. Then they change the rep. They're not consistent with the rep. They need to have their routing reps taking care of those routes. Instead of having multiples reps handling it, because they don't do what they're supposed to. I asked them if they would do it in the morning instead since I'm right by. I'm here at their location, I'm not even four or five miles away from their location. You've got to get on the freeway and get off and can do my house early in the morning. Then I can resolve that issue, and I don't have to worry about anything else throughout the whole day. And now they wait till late in the afternoon to do it. It's nothing new, they know everything. I've even called the old technicians.