Business Description: We are fireplace sales and repair specialists located in Sherwood, AR. Our fireplace service covers most of central Arkansas including North Little Rock and Sherwood, AR. We service all brands and types of stoves and fireplaces including gas, electric, and wood fireplaces and inserts. Ask us about our custom fireplace options as well!
Recent Review: They came in and installed the logs and everything. It was a good job. They told me how to clean the logs in the fall and how to do everything, and that they would come back and do the service for us if needed. They were very prompt. We called, made an appointment, and the man said they would have to come out and take a look, and set up a time. They were here at that time. Then when they gave me a date saying that they would come back and finish the job, they were here. They were punctual. They were right on the money. There wasn't any overflow, there weren't any extra costs. Everything was fine. I will probably have them out to service the fireplace and things like that.
Business Description: We are a full service fireplace service and equipment installations company. All work is performed with a Chimney Safety Institute of America certified technician on site at your job location. We are also a member company of the National Chimney Sweep Guild. All installations and inspections are done according to the National Fire Protection Associations 211 Fire Codes.
They came in and installed the logs and everything. It was a good job. They told me how to clean the logs in the fall and how to do everything, and that they would come back and do the service for us if needed. They were very prompt. We called, made an appointment, and the man said they would have to come out and take a look, and set up a time. They were here at that time. Then when they gave me a date saying that they would come back and finish the job, they were here. They were punctual. They were right on the money. There wasn't any overflow, there weren't any extra costs. Everything was fine. I will probably have them out to service the fireplace and things like that.
- Greta G....
FSpoon Full of Sugar
He came and gave me an estimate and told me I needed a new damper and that he would order it for me. After about three weeks I called, and he said that the company had sent the wrong damper and that he would reorder it. I called again a few days after the new damper was supposed to be delivered, and he told me he had it, but that his truck had been broken into and his appointment book was stolen. We made arrangements for him to come about a week later and install the damper. I called the morning he was supposed to, come and he said he would need to call me back. He hadn't called back 1 1/2 hours before he was supposed to be there so I called and left another message. He had a different company call me and say that he would be unable to perform the service and could they do it instead. The said they needed to reorder the damper. I have since started over with a completely different service. This was a terrible experience, and I have since learned that this company was featured on Channel 7's "On Your Side" customer service segment, http://www.katv.com/news/stories/0110/698832.html.
- Megan H....
CROYAL OVERHEAD DOOR INC
Our fireplace wasn't firing upon turning the light switch on. We replaced the batteries and that didn't do the trick so we thought there may be something else going on. The guys who came out to check the fireplace were great and very professional/friendly. Turns out all that was wrong was that the batteries weren't connecting with the coils. All they had to do was twist and rotate the batteries a bit - low and behold, fireplace turns on. Since they were here, they cleaned the glass on the fireplace screen, etc. The guys told me I would be charged a and quot;trip feeand quot;. My issue wasn't with the repair guys and their professionalism or service. My issue was with the bill and the woman I spoke with when I called to ask about it. When I received my bill, it was nearly $60! For twisting my batteries and using glass cleaner on the fireplace screen? I could have done that myself! I would say a bill of $25 or so would have been more agreeable with me. Yes, they had to take their time to come to my house, so I understand having to pay something. But $60?! Really??? After picking myself up off the floor, I called to speak with their billing dept. The woman I was transferred to was incredibly rude. I was being very nice so it wasn't like she was responding to my negativity. I simply asked why the bill was so high and her response was that they were basically doing me a favor - I should have been charges $115 or more (!!!!), but they reduced it to a and quot;trip feeand quot; of $60. Even when I explained my frustration over a bill that high for twisting batteries and cleaning the glass, she still wouldn't budge and only became ruder. She repeated herself and gave me the same robotic verbiage. I will not be calling this company again or referring any of my friends/family. And honestly, I would not be leaving a negative report if the woman would have been cordial and pleasant with me. The fact that she treated a customer that way - that is why I have left this report.
- Samantha P....
DBuck's Chimney Svc
This company came to me highly recommended by several friends, yet my experience was very disappointing. The technician who came could not have been nicer, but he did nothing that was worth $65. At all. I asked for my gas fireplace unit to be serviced. He turned the gas on, lit the pilot light, lit the fire, and literally, that was it. I did ask him some basic questions about how to use the fireplace (as I've never had a gas unit before) which he kindly answered. After he left, the fireplace unit would not stay lit for more than five minutes. I called to have a return visit and was told no one could come for more than a month. So I called another company and that's when I realized how terrible the service was from Buck's. The other company's technician told me my chimney and gas log unit were both totally filthy with soot and dust and needed cleaning. Also, he noticed that the unit was overheating. And he charged less to tell me this information.