Red Star did a great job and we could not be more pleased with the level of customer service we received from Travis. Prior to deciding to go with Red Star, we had many many questions, over about a months period of time, that we asked Travis, about their company and about the units he recommended for our house. Without fail, Travis was very prompt and thorough in responding to each and every question, time and time again. He also went above and beyond to rush the parts and speed along the install just so that we could have heat in our home before the cold of winter came on. They were fast and efficient with the installation, and everything is still functioning flawlessly. Very pleased with the system and very impressed with the customer service we received from Travis and Red Star.